Parts Customer Consultant

6 days ago

StratforduponAvon, United Kingdom SLSHOP Full time

SLSHOP specialises in all things classic Mercedes-Benz. Our team is friendly and hardworking with a passion for classic cars and great customer service. Based in rural Warwickshire, we work with clients from all over the world and pride ourselves on providing outstanding service.

**SUMMARY**:
**DUTIES**:

- Process orders and taking payments.
- Handle and resolve any customer issues in a professional and timely manner.
- Cross sell of services.
- Process customer returns and credits.
- Maintain and develop customer base, ensuring customer satisfaction.
- Contribute to Parts marketing initiatives.

**KEY SKILLS AND COMPETENCIES**:

- Computer literacy essential.
- Excellent organisational skills essential.
- Confident interpersonal skills and strong customer service essential.
- Ability to view and understand schematic drawings.
- Ability to work under pressure and to targets.
- High level of focus; energy and drive.
- Ability to work as part of a team and independently.
- Passion to work in the motor vehicle industry.
- Previous experience working as a parts advisor or within the automotive industry would be an advantage but not essential.

**WHAT WE OFFER**:
We value our employees hugely at SLSHOP and offer staff:

- Competitive salary.
- Bonus schemes.
- Healthcare plan.
- Contributory pension scheme.
- 31 days annual leave, increasing after two years’ service.
- Company workwear provided.
- Weekly onsite bootcamp.
- Staff wellness programme.
- Free parking.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Computer Literacy: 2 years (preferred)
- Motor Industry Customer Service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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