General Practice Assistant

**General Practice Assistant (GPA) Job Description**

**Job Title ** General Practice Assistant (GPA)

**Hours ** 37.5 hrs per week

**Pay scale ** According to experience

**Line Manager ** Practice Manager and GP. Answerable to the Chanctonbury PCN

**Answerable **To the Chanctonbury PCN. Employed as an ARRS member of staff based solely at Henfield Medical Centre.

**Job Summary ** A GPA will support the GP(s) smooth running of clinics by performing

the more routine administration and clinical tasks on behalf of the GP

**Duties ** **Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.**
- Extracting all information from clinical letters that needs coding and adding to notes
- Arranging appointments, referrals, tests and follow up appointments of patients
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
- Dipping urine, taking blood pressure, ECGs & phlebotomy
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
- Explaining treatment procedures to patients

**GPA Competency Framework**
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the

GP can continue with their consultation(s)
- Support the GP with immunisations/wound care
- Any other duties which may be appropriate

**Confidentiality ** **In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately**
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety** The post-holder will assist in promoting and maintaining their own and

others’ health, safety and security as defined in the Practice Health &
Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

2

**GPA Competency Framework**

**Equality and ** **Acting in a way that recognises the importance of people’s rights,**

**Diversity ** interpreting them in a way that is consistent with Practice

procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/ ** **Post holder must hold a GP Assistant Certificate qualification**

**Professional ** *Participation in an annual individual performance review, including
**Development **taking responsibility for maintaining a record of own personal and/or professional development*
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant annual updates
- Inform the lead GP of any concerns regarding GPA role and any professional development needed
- Be aware of own professional boundaries and what to do when you have reached them

**Quality ** The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Work to practice protocols

3

**GPA Competency Framework**
- Assess own performance and take accountability for own actions, either