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Customer Service Administrator
2 weeks ago
**About us**
Synergy LMS are a leading provider of linen services for the NHS, Healthcare Services, Hospitality and Airlines, operating from several sites across the UK.
At SynergyLMS, we pride ourselves on delivering exceptional service and solutions to our clients. We are currently seeking a highly skilled and experienced Customer Service Administrator to join our team and help us continue to exceed our customers' expectations.
As a Customer Service Administrator, you will play a critical role in our administrative processes while providing top-tier support with our customer service team. Your expertise in multitasking, coordination, and administration will be essential in ensuring our operations run smoothly and efficiently.
- Strong computer skills, including systems and Microsoft office
- Have excellent communication skills, be able to process orders, deal with queries have a warm and friendly approach when supporting the main reception.
- Strong administration background that can tackle high volume, and fast paced operational and customer queries at pace but with a great attitude
- Be able to produce reports, execute orders, complete personal files, and perform other standard office tasks
- Strong attention to detail with ability to prioritise and meet deadlines
- Demonstrate excellent prioritisation abilities to meet their ability the customer and internal stakeholder needs
- Assist in the development and implementation of administrative procedures and best practices
- Continuously seek opportunities to improve administrative processes and customer service delivery
Hours - 20h/week
Bank Holidays - Work all Bank holidays (on a rota basis)
We are offering a salary of up to £13,306.50
**Job Type**: Permanent
Pay: £12.76 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Application question(s):
- What types of software or systems have you used for customer service or admin tasks (e.g., CRM systems, Microsoft Office)?
- What part-time hours are you available to work?
- Are you open to covering shifts at short notice if needed?
- Our postcode is WA9 5XH please confirm how you will to travel to work and how long this will take you?
**Experience**:
- customer service: 1 year (required)
Work Location: In person
