Shift Supervisor

**Job Title**: Shift Supervisor

**Department**: Operations

**Reporting to**: Hygiene Manager

**Place of Work**: Site Based

**Payrate**: £14 per hour

**Shift times**: 07.00am - 18.00pm Monday - Friday (Temporary - will move to 4 on 4 off shift patten in 2026)

**Job Purpose**

Responsibility for driving operational performance in a high-profile Site, delivering excellent service and demonstrating continuous improvement in service delivery, process & engagement with both colleagues & clients. The Cleaning Manager will act as a single point of contact for all cleaning issues across the Site.

**Major Accountabilities**

1. To demonstrate the NIC values and lead by example at all times.

2. Providing a key interface between on-site client (customer) and the contracted service providers on a day to day basis.

3. Monitor and report service level agreements and key performance indicators internal and external.

4. Ownership and management of the departmental audits, and statutory compliance plans to achieve and maintain legal status

5. To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.

6. Manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance

7. Ensure colleague training is up to date including inductions, refresher training, machinery & tool box talks

8. Ensure site compliance documents are up to date & completed - where appropriate.

9. Ensure risks, hazards & incidents are reported, and investigated & any remedial actions completed.

**Key Relationships**
- Client Site Manager & Leadership Teams
- Line Manager
- Peer Group
- Support Office
- Colleagues

**Behavioural Competencies:

- **

**Driving Results**
- Is cost conscious e.g. maximises productivity and minimises waste
- Takes ownership for individual performance and responsibility for achieving goals
- Meets commitments to others
- Learns from mistakes and applies learning
- Demonstrates a commitment to continual improvement
- Plans and prioritises tasks effectively

**Customer Focus**
- Able to identify who their customers are
- Asks their customer questions to determine their needs
- Offers solutions to customer requests
- Delivers to meet their customer needs
- Follows through customer complaints promptly
- Is able to explain the impact of their own customer relationships

**Teamwork**
- Supports and encourages others
- Works collaboratively with others
- Treats everyone with professional respect
- Shares ideas and information
- Understands impact of their behaviour on team

**Communicating Effectively**
- Listens attentively
- Is able to influence their immediate customers
- Uses plain language to express thoughts
- Speaks clearly and checks understanding
- Passes on and shares relevant information in a timely way
- Uses open questions, probes to find out more
- Uses the most effective method to deliver a message

**Managing Change**
- Deals effectively and positively with changing circumstances
- Adapts ideas used successfully elsewhere rather than reinventing
- Is willing to try new tasks and ways of working

**Experience Requirements**: Detail qualifications and experience needed to perform in the role
- Excellent written and verbal communication skills
- Previous experience of managing a team
- Previous experience within cleaning & soft services
- Sound knowledge of Health and Safety and COSHH legislation

**Other responsibilities**:

- To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
- To comply with the requirements of the Data Protection Act.
- To comply with the company’s policies on equal opportunities.

**Roles Specific Responsibilities in Operations**:
**Rotas**: Ensure all scheduled tasks for Cleaning including Lift and sweep, scrub plans and periodic tasks are completed & recorded.

**Specification**:

- Establish a thorough understanding of the site specifications for your site and monitor the frequencies of all activities to ensure delivered to standard and within spec timeframes.
- Ensure the specifications are being met on site and that the customer has a full understanding of our and their responsibilities
- Review of the specifications on a regular basis alongside the customer and obtain evidence of the specifications being met by maintaining tracker records / photographs as per processes set.
- Monitor and review the service standards with the customer at least weekly, and conduct the formal audit mutually once per month

**Audits**:

- Ensure all audits are completed within the timescales given and review audit results and next steps within the timescale agreed by cu