Customer Liaison Manager

**Here at Avant Homes, we look to constantly challenge the status quo in our relentless pursuit of new, better and different ways to be amazing**

**We are looking for people who share our passion and want to stand out from the crowd, take pride in what we do and be part of an energetic, values-driven and diverse team.**

Avant Homes are a HBF Five Star Rated housebuilder operating in Scotland, the North East of England, Yorkshire and the Midlands, employing over 700 people.

We have ambitious growth plans and the commitment to achieve them. Our mission is to become the housebuilder of choice in the North by making aspirational homes attainable.

**We are delighted to announce the opening of our seventh regional office - North Yorkshire, where we have a fantastic opportunity for a Customer Liaison Manager to join our team based at our new regional head office in Wetherby.**

**The Role**

**Are you organised, customer experienced focused individual who possess excellent attention to detail? If the answer is yes, then look no further, your next career could be with us**

This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels.

As our Customer Liaison Manager, you will be our customers' key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceedour customers' expectations.

As this is a mobile role, a full UK driving licence is required.

**Key duties and requirements**
- Attending properties to walk our customers through a home demonstration alongside the Site Manager.
- Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete.
- Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines.
- Managing Customers' expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects.
- Liaising with all Trades, Sub Contractors to ensure completion of agreed defects.
- Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Developing good and lasting relationships with customers and ensure all communication is uploaded onto COINS.
- Monitoring re-occurring defects and raise any issues to Head of Customer Service, Technical & Commercial departments.
- Attending NHBC claim investigation meetings when required.

**Who are we looking for?**

To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential along with some knowledge of new home construction.

You will also need to be highly organised and possess the following;
- A full UK driving licence
- Good knowledge of the Construction and Technical Processes is essential.
- Flexible and adaptable to changing requirements.
- A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally.
- Convey excellent project management skills along with the ability to provide an excellent customer experience.
- Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions.
- Previous experience of using the COINS ERP system would be advantageous.

**What will you get in return?**
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform

**If this sounds like you, dare to be different, join us and be a part of Avant's future success**

**As this role requires entry to customers' homes, a basic level DBS (Disclosure Barring Service) check will be required if successful as a condition of employment