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Contracts Administrator
2 weeks ago
Contracts Administrator
Industry: Facilities Maintenance
Salary up to £25,500
Hours: Full Time - 8am - 5pm (4pm finish every other Friday)
**The Role**
We are seeking a competent and proactive **Contracts Administrator** to provide vital support to our Contracts Manager. This is a varied and fast-paced position, requiring excellent organisational and communication skills to ensure smooth delivery of our services.
Key responsibilities include:
- Keeping clients fully updated on job progress
- Ordering and managing materials as required
- Briefing engineers and ensuring they have the necessary information
- Tracking and closing jobs through our internal systems
- Ensuring all administration tasks are completed accurately and on time
**About You**
- 2+ years’ experience in an administrative or coordination role
- Previous experience within the FM (Facilities Management) sector (preferred)
- Familiarity with CAFM systems and CRM systems
- Strong organisational skills with the ability to manage multiple tasks effectively
- Confident communication skills, both with clients and engineers, including by phone
- A proactive approach with excellent attention to detail
- Handle incoming phone queries from clients, engineers, and suppliers.
- Track job statuses (e.g. awaiting acceptance, on hold) and review weekly.
- Raise new job requests
- Keep clients updated throughout the job process, including completion updates and next steps.
- Support the Contracts Manager with scheduling work for engineers and coordinating with clients.
- Update client portals and systems after work is completed, including responding to any follow-up queries.
- Generate Purchase orders for material orders
- Maintain daily logs and reports
- Send attendance confirmations to clients and calendar reminders to staff.
- Ensure health and safety procedures are followed, including the use of RAMS for all high-risk or quoted works.
- Additional duties will also be required from time to time to support any additional needs of the team or the business
- Previous experience within the industry and or purchasing / trade counter experience would be ideal.
**Desirable skills include**:
- Strong communication skills.
- A confident ability to resolve problems.
- Excellent typing with attention to detail.
- Able to work as part of a team or alone when required.
- Ability to flex between work flows dependent on business demand.
- A knowledge of the construction/ facilities management industry.
- Previous experience in a trade environment.
**Job Types**: Full-time, Permanent
Pay: Up to £25,500.00 per year
**Benefits**:
- Company pension
Work Location: In person
