Distribution Administrator
6 days ago
Neptune HQ, Swindon - Permanent, full-time
**The role**:
Neptune are a British-born and raised interiors and lifestyle brand who design, manufacture and retail stunning furniture, lighting and accessories and all the little details for your whole home. Via our 'white-glove' delivery service we make hundreds of deliveries to our customers every week.
Our busy transport team work to a very high set of standards to ensure we deliver the best possible service to our customers, day in day out. We are now looking to welcome on board a highly organised Distribution Administrator, who will provide a world class service to our customers when booking deliveries, and provide administrative support in the dispatch of our products.
Working as part of a dedicated team, you'll be responsible for booking all UK orders for delivery via our own white glove delivery team, communicating estimated arrival times and ensuring all customer communications follow the Neptune brand standards. You will also be responsible for:
- Updating our in-house CRM system and delivery sheets with accurate customer information to allow for our drivers to provide a smooth service
- Dealing with internal and external customer requests
We would love it if you brought to us an understanding of a premium brand, superb written and verbal communication skills, and its important you have strong administration experience in Microsoft Office packages.
You will need plenty of initiative and flexibility in your approach, along with being passionate about detail and setting yourself high standards. Based at our Distribution centre in Swindon, our working hours are Monday to Friday, working 8 hours each day between the hours of 8am and 8pm.
**What Benefits we can offer you**
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and factory outlet discounts
- Discounted gym membership
- Competitive salary and discretionary bonus scheme
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
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