Night Shift Customer Service Representative

4 days ago


Egham, United Kingdom Enterprise Rent-A-Car Full time

Overview
We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days

The role is a permanent full-time 40 hour per week position and the salary is £22,152 per annum.

The position is fully home based. Shifts will be scheduled between the hours of 11pm and 8am, up to 5 shifts across Monday to Sunday. (Weekend work is expected)

**What you can expect from Enterprise Car Club**: Career and development opportunities Preferential membership rates Tailored training program Part of a global contact centre team On-going support and coaching Fun virtual team environment

**Responsibilities**:
Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
Provide technical support to members
Compliance with company policies and internal processes
Using initiative and decision making skills to perform a variety of duties
Qualifications Passion for problem solving and investigating solutions for members Attention to detail with a curious mind and desire to learn Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons. Ability to identify risks and take appropriate action Confidence communicating on the phone with members, colleagues and management. Adaptability in using online systems and new technology Strong ability to multitask using varied systems and processes
Process driven skill set that thrives when multitasking Basic car knowledge is desirable but not essential Enjoys working within a virtual office where fun and teamwork rules

Key (minimum) requirements - Personal
Working shifts between the hours of 11pm and 8am, up to 5 shifts across Monday to Sunday. (5/7 days)
Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
Strong PC skills and technical aptitude



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