File Handler

1 week ago

Liverpool, United Kingdom Keoghs LLP Full time

**File Handler - Casualty EL / PL Small Claims Track**

**Job Purpose**

The role will involve handling both quantum and liability small claims and potentially some lower value fast track cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued onthe job support and mentoring from a senior handler/ supervisor Team Leader.

**Key Accountabilities**
- Management of a litigated Small Claims Track EL / PL caseload, ensuring Court deadlines are met.
- Delivery of agreed performance targets and quality standards
- Create initial case strategy on liability and quantum
- Hold telephone discussions and negotiations with the client, Defendant & third party Solicitors
- Proofing witnesses, assessing their evidence and drafting statements
- Drafting of Court document and complying with all Court deadlines
- Instructing, briefing and liaising with Counsel
- Guiding the Defendant through the litigation process where required and setting expectations
- Accurate maintenance of all case management, billing and management information
- Dealing with correspondence and telephone calls a timely manner
- Updating reports upon receipt of evidence as required
- Adhering to Client Guidelines

This is a full time role Monday to Friday. We offer hybrid working, 1-day minimum in the Liverpool office, the rest working remote

**Essential Skills & Attributes**
- File handling experience within a law practice or Insurer
- Experience of dealing with personal injury claims, ideally EL / PL although not essential
- Established experience in law through further education or experience
- Ability to plan and prioritise workloads
- Efficient in a process driven environment
- Drive to achieve to take development opportunities when they arise with a positive attitude
- Excellent listening, verbal & written communication skills
- Ability to follow instruction with attention to detail
- Effectively work within a team

**SALARY & BENEFITS**:

- 35 hours per week Monday - Friday, 25 days annual leave plus bank holidays and the option to buy additional holidays, increases to 26 days after 5 years’ service and 27 days after 10 years’ service
- Healthcare Cash Plan - a Keoghs’ sponsored healthcare scheme which provides cash contributions for a number of healthcare services including optical and dental services.
- Plus, Death in Service - after 1 year, Employer Pension Contribution, Cycle to work scheme, Tech scheme, Season ticket loan, Car parking scheme, Gym flex, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for MerlinAttractions nationwide

**Values**

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs values**
- We listen, are down to earth and supportive
- We work together towards a common goal
- We’re friendly with a can do attitude
- We care about our clients
- We evolve

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