Registry Officer

The University of Buckingham has a unique atmosphere, unlike that of any other higher educational institution. Despite being the UK’s smallest university and the only independent university to hold a Royal Charter, Buckingham has staff from over 60 countries, making it a truly distinctive work environment. Whichever of our locations you find yourself working in, you will be sure to feel a part of our friendly community. Our size enables us to foster a very personalised, supportive, inclusive and collaborative environment, with lots of opportunity for development, something which we are very proud of.

The Corporate and Professional Services departments are the cornerstone of the University. They each provide essential and valuable support to both each other and the Academic departments, helping the University to function in the most efficient and productive way, ensuring that the students’ experience is second to none.

**_Registry Officer - Maternity Cover_**

We are looking for a motivated individual to join the Registry team. The role is integral to the student record lifecycle and the postholder will be required to accurately manage data and assist students with their enquiries. We are looking for someone with a good customer service ethos and strong administrative skills to fulfil this busy role.

This post will cover a variety of aspects influencing the student experience from enrolment, matriculation, examination periods and graduation. The successful applicant will join a small team of professionals to deliver integral services to the University.

Knowledge of Higher Education is desirable but not essential as full training will be given.
- What can we offer you?_

We might be small, but we can still offer plenty of perks In addition to an Aviva Pension scheme, we offer:

- Beautiful working environments across our campuses in Buckingham and Crewe, with plenty of space
- Employee Assistance Programme
- Christmas closure
- On-site gym and exercise classes
- On-site catering facilities
- University bookshop with staff discount (Buckingham)
- Free access to LinkedIn Learning courses
- Free on-site parking
- Excellent opportunities to network and continue learning across a variety of departments
- Nursery on-site at our Crewe campus
- Discount of courses for staff and their families

**Role Purpose**:
The post is based in the Registry Office and provides support with regards to Registry related matters. Registry Officers are accountable to the Associate Registrar for the delivery of administrative processes pertaining to all aspects of the University’s student lifecycle. The post-holder will deliver front-line administrative services to the University’s students and staff, maintaining a customer-service based approach to the delivery of services. The post-holder will assist with other responsibilities for the University as directed by the Associate Registrar.

**Skills & Experience**:
**Experience and Knowledge**
- Excellent customer service skills
- Ability to communicate effectively with a range of stakeholders at differing levels of seniority
- Ability to prioritise tasks
- Ability to work on own initiative

Desirable:

- Experience within the Higher Education Sector
- Experience of SITS or similar student database
- Experience of timetabling
- Experience of case handling
- Advanced Excel skills
- Knowledge of SQL

**Communication**

The ability to communicate information, both orally and in writing. Information will be generally routine in nature and may include: explaining processes to others and signposting stakeholders to the most appropriate services for their needs.

**Liaison**

The ability to proactively and reactively liaise with internal contacts in order to build professional relationships, disseminate information and co-ordinate activities in a timely and effective manner.

**Decision Making**

The ability to make timely decisions, seeking guidance from senior staff where necessary, which will typically have an impact for individuals across a specific domain or cohort.

**Initiative**

The ability to use own initiative to resolve standard problems which require adherence to a given process, referring to more senior staff where nuance is required.

**Equal Opportunities**
- To provide and promote equality of opportunity in all areas of its work and activity
- To recognise and develop the diversity of skills and talent within its current and potential community
- To ensure that all University members and prospective members are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, trans status, socio-economic status or any other irrelevant distinction
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discriminat