End User Specialist

**Location***

University of Warwick Campus, Coventry

**Department***

Information & Digital Group - Infrastructure & Operations

**Position Type***

Full Time, Permanent

**Salary***

£34,866 to £45,163 per annum

**About the Role***

This is a fantastic opportunity for someone who will provide technical expertise across a breadth of technology platforms, with a focus and alignment to the Jamf and Apple platform stack (macOS and iOS, Jamf Pro, Jamf Connect, Jamf Protect) and help support wider End User Devices which may include Windows & Linux. To work on projects and tasks, across both physical infrastructure and cloud services. To work as part of a team of likeminded colleagues, to ensure that issues are resolved swiftly, technical challenges are addressed, project actions are delivered on time and services and data remain stable and highly available. Providing IT solutions for Teaching, Research and Professional services. Using a cloud preferred methodology and selecting the most appropriate technologies for the business. Supporting services both on-premise and within cloud technologies.

**About You***

You will need to be technically proficient, confident when speaking to our users and you will observe and define development best practice. As a team member you will ensure consistent understanding and adoption of team practices. You will assist in developing the skills of other team members and build a broad understanding of university-wide initiatives to make connections and find synergies. You will connect with people at all levels and build rewarding, positive relationships.

**About the Department***

Warwick has always been innovative and the Information and Digital Group (IDG) was formed in that mould. We aim to make Warwick the most digitally-enabled university in the UK and be recognised as a global trailblazer, delivering on the University’s key objectives across all areas - including research, education, inclusion, sustainability and innovation.

We believe that a diversity of background, expertise and ideas amongst our people is crucial to our trailblazing ethos. In return we’re working to ensure the University provides a positive, inclusive and professional environment in which to develop your career. This work is supported by access to high quality internal and external development opportunities, plus the University’s commitment to national charter marks, including: Athena Swan (gender equality); the Race Equality Charter; the Stonewall UK Workplace Equality Index (LGBTQUA+ equality); and Disability Smart.

The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students.

The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance, whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.

**About the University***

Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.

You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
- QS World University Rankings 2024

**Research Excellence Framework 2021

**How to Apply***

**CLOSING DATE: Monday 04 November 2024 at 11.55pm**

Please attach a CV and cover letter.
- Your CV should include your most recent employment experience, any other relevant experience, and education history.
- Your cover letter must detail how you meet **each of **the essential criteria found in the