Associate Director

**Description**:
The Associate Director, Global Client Success, is a pivotal role within the Global Client Success community, supporting the Client Partners in driving revenue growth, developing best practices, and contributing to overall team success. Reporting to a Senior Client Partner or Global Client Partner, the Associate Director actively nurtures and develops client relationships, supports project management, and participates in new business opportunities. Simultaneously, the role assumes a leadership position in global client project management within the Global Client Success team, ensuring effective project delivery and adherence to standardised processes.

In the Global Client Success team, Associate Directors will work with a more senior Global Client Success Specialist(s) as port of a team running a portfolio of clients. You will learn and develop your skills and knowledge of Ebiquity products, services and processes with the aim to take a leading role on one of your clients whilst supporting across all clients within your team's portfolio. The exact ways of working will be established within each team to reflect the needs of the clients and the team members.

You will support growth through the nurturing and development of existing client accounts. You will have a clear understanding of client's business, ways of working and strategic ambitions. You will support activity to target identified new business prospects and help to respond to inbound RFPs.

The Global Client Success community will negotiate the scope and fee on all projects and internally procure the necessary resources to meet and exceed client expectations whilst meeting Ebiquity profit targets. The Associate Director will support this process for clients within their team's portfolio.

Associate Directors will begin to actively build and maintain relationships across the broader industry including agency, media owner and trade body communities. They will also support profile-raising activities such as seminars, events and PR pieces.

As the commercial leaders for the business the Global Client Success team will be responsible for ensuring all soles ore properly booked, and pipelines are properly recorded to ensure solid management information is available to steer the development of individual accounts and the business as a whole.

**Key Responsibilities**:
**Account Management**:
To support the Client Partners in managing and driving the relationships with key client stakeholders across a portfolio of clients.

The key tool for this will be the Ebiquity Account Plan client plan, following established Ebiquity ways of working enabled by active use of Salesforce and other defined processes. Account plans will vary by size and opportunity of client but as a minimum will include:

- Budgets and budget breakdown
- Revenue opportunities by service line/ product/ solution
- A contact plan
- A plan for building relationships with - and coordinating across - Ebiquity specialisms, with the collective aim of consultatively selling into the clients' businesses

The Associate Director will support the development and maintenance of the account plans for all clients within their portfolio. Progress to be reviewed regularly and plans course corrected / adjusted accordingly.)

In order to provide proper information to enable the steering of accounts all appropriate systems (Salesforce, Assana when implemented) must be kept accurate and up to date. The Associate Director may be delegated specific tasks to support the Client Partners who will be responsible for ensuring this is the case for all accounts within their portfolio.

**Project Management**:
Project management responsibility on global client projects will sit within the Global Client Success function. The Associate Director is responsible for the project management of client projects within their team's portfolio.

You will be required to:

- Ensure projects are properly planned, resourced, and delivered to budget, quality, and time
- Manage project delivery across specialisms, and other business units as required, ensuring quality control of output
- Establish and maintain governance arrangements for project delivery, defining clear roles, responsibilities, and accountabilities
- Conduct regular progress reviews, capturing and raising any risks or issues affecting the project
- You will create project documentation including status updates, flash reports and change controls
- Update project stakeholders on decisions required and next steps
- Manage project stakeholders and their expectations, taking account of their levels of influence and interests
- Engage with client contacts on a pre-agreed frequency, scheduling and documenting meetings appropriately
- Update your Client Partners with a summary of progress on spend, resource utilisation, and profitability
- Lead lessons learned activities and be responsible for distributing Lessons Learned to stakeholders
- Curate project collat