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Customer Service Administrator

2 weeks ago

Epsom, United Kingdom DLW HEATING LIMITED Full time

Are you calm, collected and happy to chat on the phone? Join the team at our growing plumbing and heating business based in Epsom. With support from the rest of the team you will be the first point of contact for customers, helping them with any enquiries, arranging bookings and liaising with engineers.

Typical tasks include:

- Dealing with phone and online enquiries, supported by the team
- Management of engineer’s diaries, including booking in appointments and following up jobs until completion
- Liaising with engineers regarding daily dairy events
- Assisting with a range of support and development functions across the business
- Have a solid working knowledge of Microsoft Office package
- Able to self-direct and prioritise workload according to shifting demands
- Ability to work under pressure and meet a range of deadlines
- Ad hoc admin duties as required

What we can offer:

- Salary £25,000 - £27,000 dependent on skills and experience
- Annual leave of 20 days plus bank holidays
- Working hours 8:00am - 5pm with 1 hour unpaid lunch break and opportunities for overtime
- Varied role with lots of potential for professional growth
- Company pension
- Customer service experience
- Excellent written and oral communication skills
- Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people
- Ability to remain calm under pressure
- Ability to multi-task and prioritise work
- Confident to work independently

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person

Reference ID: Office staff