Retail Team Leader

This is an exciting opportunity for a personable, organised and reliable individual to join a brand new Team at GRIDSERVE's London Gatwick Electric Forecourt as a Team Leader.

Ideally you will have experience managing a team within a retail or hospitality environment, be an accredited and skilled Barista and must have a genuine interest in sustainability and decarbonisation so you can champion GRIDSERVE's ambition to move the needle on Climate Change

Our Forecourt will make Gatwick the first international airport in Europe to have its own dedicated electric vehicle station. The forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.

**Key Responsibilities**
- Provide Team Management and Operational support to the General and Assistant General Manager when on shift to deliver an unbeatable service.
- Lead on shifts, deploying team effectively according to the shift planner and ensuring all compliance, policies and procedures are adhered to including Health and Safety.
- Train and accredit the retail team - train new staff and identify gaps in knowledge in the existing team and arrange appropriate training.
- Deliver the highest levels of customer service encouraging positive customer feedback and sales.
- Drive sales targets and identify additional opportunities.

**Essential Skills and Experience Required**
- A genuine interest in GRIDSERVE, EV’s and sustainability - Acting as a brand ambassador and caring about the product and service we provide.
- Skilled Barista - accredited - minimum of 6 months experience.
- Team management experience in managing a team of 10+ with a supportive and inclusive approach.
- Able to work efficiently without close supervision and take initiative and knowing when to escalate issues.
- Enthusiastic and willing to learn.
- Reliable and flexible in approach to work - willing to exceed expectations.
- Passion for training and coaching.
- Flexible and willing to work a range of early/late shifts, weekends, and bank holidays when the demands of the role require to do so. Work hours ranging from 4:00am to 10:30pm.
- *Full Job-description and person specification available on request_

**Life at GRIDSERVE**

We value every one of our awesome GRIDSERVERs and the contribution they make towards delivering our mission. We put our people before profits and sustainability before sales. Our customers, employees (GRIDSERVERs) and partners are at the centre of everything we do.

Fostering an inclusive culture means we benefit from a wider range of perspectives, experiences, and skills creating a happier and more productive working environment for us all.

GRIDSERVE® is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

**Company Culture & Values**

GRIDSERVE® prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in.

We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold.

**Be Awesome**

We aim to delight: ‘great’ is our minimum bar

**Positively Charged**

We are positive people who approach life and every task full of healthy energy

**Synergy Seekers**

We have each other’s back, and appreciate that the whole is greater than the sum of its parts

**Legacy Creators**

We strive to deliver positive change through strong ethics and sustainable choices

**Straight Up**

We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

**Risk Mitigators**

We stack the odds in our favour by taking risks we have the ability to influence

**Thought Leaders**

We have the strength and conviction to create a better path, and to follow gut instincts

**Solutions Focused**

We embrace problems as opportunities and focus our time and energy on solutions

**Company Benefits**
- Generous Annual Leave - 33 days including Bank Holidays
- 5% Employer Pen