First Line Support
1 day ago
Owen Mumford are looking for an First Line Support (Epicor Kinetic) to join the team. Could this be your next role?
**Scope**:
Responsible for responding to user requests that relate to the Epicor Kinetic system, resolving technical issues, developing dashboards and reports, and advising end user. Support the Epicor CI Team in developing and implementing Epicor Kinetic solution and following established policies to meet the requirements of a highly regulated industry.
**Key Responsibilities**:
**Product**
- Provide first-line support to Epicor Kinetic users.
- Provide input and support Epicor Kinetic projects.
**Process**
- Actively review and process request tickets logged with helpdesk system.
- Remain customer-focused in investigating problems and providing prompt resolution, keeping the requester informed of progress.
- Champion Epicor within the company and be promoter of its extensive capabilities.
- Develop dashboards and reports to meet user requirements.
**To be successful in this role, you will need**:
- Knowledge of Epicor systems or alternative ERP systems
- Knowledge of business processes
- Strong communication skills
- Ability to manage several tasks at once without losing sight of priorities.
- Experience of working in a regulated business
**What will we give you?**
You will be joining a successful, privately owned industry leader who are constantly innovating and looking to improve lives, empower patients and relieve the pressure on healthcare professionals. We invest heavily in our staff and offer a competitive salary and benefits package along with the opportunity to develop within the business. Additional benefits include:
- Remote working - up to 2 days per week
- Flexi time - covering 37.5 hours per week with core working hours of 9:30am-12 Noon and 2:00pm-4:00pm (3:30pm on Fridays)
- 25 days annual leave (with the opportunity to earn loyalty days with length of service)
- Holiday purchase scheme (up to 10 days purchased per holiday year)
- Enhanced Family Friendly Policies
- Enhanced Sickness Pay
- Group Life Insurance
- Wellbeing initiatives and support
- Annual company bonus
- Free parking, free tea & coffee and free fruit
**About us**:
Owen Mumford is a global leader in medical device design and manufacture. For almost 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way. Headquartered in the UK, Owen Mumford is a family-run business with a large global presence across North America, EMEA and APAC.
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