Delivery Managers
13 hours ago
**Delivery Managers - Express Distribution - Bridgwater Somerset**
Salary **£30,450+ Car + Bonus & Benefits**
We have exciting opportunities for Delivery Managers to join us to manage our **Bridgewater?**delivery regions. You’ll be aligned to one or more of our Delivery Units; that's where couriers go to collect your parcels. We’re always on the lookout for top talent to join our growing business.
The Role
- Act as a point of contact for when our self-employed Couriers have issues or need help and guidance. Think of it as part problem solver and part community hero, keeping our self-employed Couriers motivated and safe.
- Ensure that all work has been allocated and picked up by our self-employed Couriers and where this may not be the case, find solutions to ensure that our customers’ delivery is achieved.
- Review data to ensure our self-employed Couriers are performing and are on track and where relevant, step in to check if there are any issues and offer appropriate solutions to ensure customer satisfaction.
- You will be responsible for the engagement of self-employed Couriers working out of several Delivery Units within a set geographical area.
- You will be the face of recruitment for your delivery units, ensuring you have full coverage for your area and ensuring that self-employed Couriers are welcomed and enjoy a great induction experience.
- Submit reports and data to continually improve the service we offer.
- You will be accountable for cost management and budgeting.
- Monitoring and driving improvement across several performance measures including speed of service, standard/next day delivery, collections, claims/enquiries and to ensure customer and client satisfaction.
**Essential skills and experience required**:
- You will already have previous experience of managing a field-based team across multiple sites including, coaching and interviewing/recruiting people.
- A full UK car driving licence with less than 6 penalty points as you'll drive between sites across your region.
- The ability to deal with people and conflict, you will need to be able to think on your feet and come up with solutions to problems. You'll be able to influence and negotiate.
- You must be highly organised and efficient in being able to prioritise and manage sometimes conflicting problems as they arise.
- A good geographical knowledge of the local area that you will be responsible for.
- You will be required to work on a weekend on a rotation basis (usually 1 in 2 with days off in lieu) and must also be available to deal with any major problems/issues outside of the usual 9-5 as and when they arise. You'll set your own hours to manage theworkloads of your delivery unit/area.
- Proficient with Microsoft Office Software such as Word, Outlook, Teams, Excel, PowerPoint etc.
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