Administrator

**Job Specification**:
The duties and responsibilities to be undertaken by the Administrator may include any or all of the items in the responsibilities listed below. This is not an exhaustive list and duties may be varied from time to time under the direction of the Administration Manager or the Practice Manager, dependent on current and evolving practice workload and staffing levels

**Person Specification**:
This role requires the person to have excellent clerical skills, a professional attitude, good communication skills, an eye for accuracy, self-motivated, willingness to learn, good time management and have a can-do attitude

Job Responsibilities:

- Process e-referrals and other patient referrals to secondary care services
- Manage Advice & Guidance requests and responses in the absence of the Secretary
- Liaise with hospitals and other agencies regarding our patients’ care
- Liaise with hospitals in raising and resolving GP concerns
- To provide administrative support and services to all members of the practice team
- Minute taking at meetings if the Administration Manager and Secretary are away, these will include safeguarding, palliative and cancer care and PLT meetings
- Administration of complaint responses in the absence of the Administration Manager and Secretary
- Administration for Practice Manager or Partners as required
- Ordering of stationery in the absence of the Secretary
- Sharing of the emptying and loading of dishwasher with the Secretary and Rota Administrator
- To cover holiday or sickness cover of scanning of correspondence to patient files
- To cover holiday or sickness cover of prescription requests
- Any other ad-hoc duties as directed by Management

**Administrative support**:
Provide professional, courteous, accurate and efficient administrative support to members of the primary health care team as requested, ensuring appropriate practice records are kept.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:

- The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
- This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
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