Retail Sales Advisor

2 weeks ago

Basildon, United Kingdom Totally Wicked Full time

With over 150 stores, Totally Wicked is the UK’s No1 Vaping Retailer, valuing honesty, integrity and putting our customer first. Since 2008 we have been changing the world of vaping, with a clear purpose of 'empowering smokers to transform their lives' through the sale of the highest quality and most diverse range of e-cigarette and e-liquid products. Fundamental to our success has been the delivery of exceptional customer service and providing support and guidance to smokers on their journey to become free from the grasp of cigarettes

We currently have an exciting opportunity for a **Retail Sales Advisor** at our **Basildon Store**

As our **Retail Sales Advisor** you will be the first point of contact for our customers, whether they are looking to start their journey to a healthier lifestyle by stopping smoking, or simply want to experience the wide range of products that we offer. The key to our success is down to our outstanding teams, their product knowledge and commitment to deliver only the highest quality vaping products. We believe in providing each customer with a personalised service, tailored to their requirements, getting to know their preferences and being by their side every step of their vaping journey. With all that in mind, you won’t be surprised that we only want the best team members who share our passion for a smoke-free life. Our team members receive bespoke training, the Mr Wicked Way, to give them all the knowledge required to become a brand ambassador, deliver excellent customer service through product demonstrations, advice and guidance.
- Customer facing experience within a retail or hospitality environment
- A willingness to keep up to date with, and demonstrate all our products (vapers preferred)
- Experience of achieving sales targets and deadlines
- A professional, enthusiastic and friendly manner to deliver excellent service and advice and network within the local community
- Excellent communication skills
- A positive approach to problem solving
- A commitment to being part of the team alongside the ability to work on your own initiative
- A desire to maintain the highest standards of store cleanliness, ensuring that our stores are always welcoming and inviting
- Be over 18

**What we offer**:

- A competitive salary
- Excellent working conditions
- Branded uniform
- Ongoing training and development
- Generous staff discount
- Cycle to work scheme
- A wide range of benefits including pension, Company bonus scheme and healthcare after a qualifying period

Successful applicants will be required to undertake a disclosure and barring service (DBS) check.

**NO AGENCY INTEREST**

Part-time hours: 20 per week

**Job Types**: Part-time, Permanent

Additional pay:

- Bonus scheme

**Benefits**:

- Cycle to work scheme
- Employee discount
Schedule:

- Weekend availability
**Experience**:

- Retail: 1 year (preferred)
Work remotely:

- No

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