Customer Services Assistant

11 hours ago


Didcot, United Kingdom Focus Resourcing Full time

Our client based in a village on the outskirts of Didcot are currently looking for a Customer Service Assistant to join their team on a permanent basis. You will be involved in lots of elements within Customer Services for the Company. **The Role** - Receiving and processing customer orders through the Company's database - Responding to member and prospect queries efficiently and in a professional and timely manner, whilst being thorough and offering a one contact resolution wherever possible. - Recording details and outcomes onto the CRM database to maintain records and reference data. - Dealing with queries and complaints in a professional manner and liaising with finance over arranging returns/credit notes as required. - Complete administrative support for all current and future initiatives as required, including data set up, recording and invoicing. - Dealing with queries and complaints in a professional manner, escalate to the Services Supervisor where required. - Providing administrative support for the annual subscription renewal process, including processing payments and carry out functions to maximise prompt payment. **The Person** - Office based experience within customer service or administration would be preferred. - The ability to work as part of a team, support colleagues and promote excellent team spirit - Effective written, verbal and electronic communication skills - Strong administrative, organisational and time management skills - An eye for detail with the ability to multi-task, work well under pressure and within a small team - IT Literate with demonstrable knowledge of MS Office including Outlook - Flexible and "can do" attitude **Due to the location, it's advisable that you're a driver with your own transport



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