Health & Wellbeing Support Advisor (Navigator)

Job description

**Job Brief**

As a Health & Wellbeing Support Advisor (Navigator), you will play a crucial role in providing advocacy and one-to-one support, particularly for individuals dealing with mental health issues. Your focus will be on recognizing and dismantling barriers to clinical support and appropriate interventions.

In this role, you will assess individual wellbeing support needs and collaboratively design targeted support plans, managing a small and evolving caseload. Working closely with primary and secondary care services, as well as community mental health providers, you will navigate and coordinate service provision and clinical interventions.

To ensure the community members are appropriately connected to statutory, community, and voluntary services, you will provide emotional, social, and practical support. Additionally, you will coordinate a variety of wellbeing-focused activities and creative health initiatives that promote social inclusion and improved health and wellbeing.

**About You**
- Empathetic, compassionate, and non-judgemental.
- Passionate about supporting people to lead healthy and fulfilling lives, achieve goals and reach their potential.
- Excellent interpersonal and communication skills.
- Extensive experience of supporting people with complex needs and those in crisis
- Have an in-depth knowledge of statutory health and social care services.
- Experience of undertaking assessment of needs to facilitate and coordinate medical and mental health interventions and support.
- Worked with recovery focused, trauma informed and holistic approaches.

**Key areas of responsibility**:

- Provide advocacy and one to one support, working with people (particularly those with mental health issues) to recognise and breakdown barriers to clinical support and appropriate intervention.
- Assess an individual’s wellbeing support needs and collaboratively design a targeted plan of support, holding a small and evolving caseload.
- Work closely with primary and secondary care services and community mental health providers to navigate and co-ordinate service provision and clinical interventions.
- Provide emotional, social, and practical support to ensure community members are appropriately linked into statutory, community and voluntary services.
- Coordinate a range of wellbeing-focused activities and creative health initiatives and events that promote social inclusion and improved health and wellbeing.
- Liaise with health care professionals and other agencies in an advocacy role to ensure timely access to clinical and wellbeing interventions.
- Work collaboratively with local statutory, community and voluntary sector services to building strong links and pathways of support for clients.
- Keep updated with and implement changes in relevant policy and best practice protocols, as well as raising awareness and informing policy makers on the specific issues that affect the Irish community.
- Represent the service at relevant forums, attending relevant events and building mutually beneficial relationships with other organisations in the sector.
- Produce regular and timely monitoring, evaluation, and outcome reports.
- Safely manage safeguarding concerns and complex needs in line with LIC policy.

**Employee Benefits**

Enhanced annual leave - 25 days plus bank holidays (increase to 26 days after 5 years of service pro rata).
- Enhanced sick pay - 4 weeks of contractual hours on full pay after completion of probationary period pro rata.
- Enhanced maternity and adoption leave pay.
- Flexible working where possible for each role.
- Cycle to Work Scheme.
- Tech Scheme.
- Eyesight tests and corrective glasses.
- Jury Duty leave pay.
- Employee Assistance Programme.
- Complimentary tickets to selected events.
- 20% discount at the LIC shop and 10% discount at the LIC bar.
- Mindfulness app membership.
- _Only available to staff on contracts of a minimum of 12 months_

LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:
1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable