Trainee Airfreight Import Operator

**Trainee Airfreight Import Operator**

Location: London Heathrow

Hours: Full time, 37.5 hours per week, 9:00 - 17:30 Monday to Friday

**About the position**:
Joining the airfreight team at London Heathrow to learn all aspects of the business. Main focus initially will be the Fashion accounts and general Import operation but the long term goal is to cover all aspects of the business including all imports including clearance and delivery arrangements.
- Working within the Air Import Department, and being a team player.
- Taking on new shipments
- Completing import customs entries
- Arranging deliveries,
- Completing import files start to finish
- Supporting the Import operations team and the Air Import Supervisor
- Completing administrative tasks for other departments where needed (filing, scanning, invoice query chasing)
- Learning all aspects of air imports including key accounts and completing the day to day operational tasks
- You will be expected to follow strict processes and procedures to ensure that the information provided is complete, accurate and provided by the relevant individual.

**Key Tasks and Responsibilities will include**:

- Be committed to excellent service quality.
- Liaising with overseas branches and internal customers
- Dealing with internal and external customers on a day to day basis.
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone
- Ensure any special requirements or instructions are clearly specified
- Ensuring accurate accruals and cost accuracy.
- Accuracy and timelines of documentation (HAWB/MAWB) ensuring processing meets KPI requirements
- Review all customer instructions ensuring these are understood and followed
- Ensure full understanding and strict compliance to customs processes and procedures
- Accurate and timely management of all mandatory milestone data
- Understanding of the airfreight product including Incoterms
- Responding to customer booking and overseas agents requests
- Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
- Entering HM Customs entry procedures (NES).
- Raising sales invoices accurately within agreed KPI timescales
- Developing effective relationships and negotiating with carriers and overseas agents
- Daily / weekly admin duties / Filling/ ETSF inventory checks / audits
- Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
- Supporting on month end finance.
- To fully understand and be conversant with the standard operating procedures.

**About you**:

- High level of accuracy with attention to detail.
- Ability to work under pressure and to tight deadlines.
- Ability to work effectively under own initiative.
- Competent in commercial IT packages including Word, Excel, E-mail etc
- Hard working, diligent with a flexible adaptable approach.
- Good team player.
- Good written and verbal communication skills

**Salary is dependent upon qualifications and experience.**

**Our Values**:
As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logístical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together

At Hellmann Worldwide logistics, we look for people who live;
- Our caring spirit, which makes us stand out from the rest
- Reliability and are accountable in every situation
- Entrepreneurship by knowing the business, industries and the market
- Forward thinking and are bold to bring in new ideas to perspectives

**Right to Work UK**

**We are not looking to engage with any external recruitment agencies.