Technical Support Specialist Apprentice

Kent
- Posted 1 week ago

**Workplace Print and Data**

**Title - Technical Support Specialist Apprentice**

**Company - Workplace Print and Data**

**Full Address -26 Kings Hill Ave, Kings Hill, Kent, ME19 4AE**

**Weekly Hours Worked - Monday to Friday - 37.5hrs**

**Salary - £10,158.72 PA**

**About the company**:
Workplace Print and Data are a fast-growing supplier and maintainer of office technology products. With sustainability at our core, we provide innovative and insightful technology solutions, we strive to enhance our customers users everyday experiences. We have 85 years combined experience of providing bespoke solutions and our incredible team work tirelessly to bring Workplace Print and Data Limited to the forefront of the industry.

**Brief job description**:
As a Technical Support Specialist Apprentice, you’ll have a busy, but varied workload providing technical and IT support to the business. You will take on IT support tasks, including troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter.

**Your duties and responsibilities in this role will consist of**:

- Supporting and in time, or where possible take the lead on IT support issues across the business.
- Repair computer and printing hardware.
- Remote support of computer and printing hardware and software.
- Supporting IT projects as required as part of a small team.
- Develop strong working relationships with staff across the business.
- All training and support to become a fully qualified Technical Support Engineer.

**Qualifications**:

- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

**Skills Required**:

- Have a strong interest in IT.
- Be keen to learn new skills and achieve good/passing results within any training or academic studies as part of the apprenticeship scheme.
- Be able to quickly pick up new skills and work to strict timescales when required.
- Possess a keen eye for detail.
- Show strong interpersonal skills and comfortable interacting with staff across the business at all levels.
- Possess a “Can do” attitude and take ownership of tasks, issues and resolutions.
- Ability to work on own initiative as well as part of a small team.
- Communication skills.
- Attention to Detail.
- Organisation skills.

**Personal qualities**:

- Passion for technology with a desire to learn.
- The ability to use your own initiative, be curious and to work unsupervised as required.
- Accuracy and attention to detail with an ability to work at pace.
- A calm and professional manner with a flexible and adaptable approach to work.
- Ability to remain calm in a fast paced and stressful environment.
- Ability to prioritise workload.

**Must be able to travel to and from ME19 4AE.**

**Must be willing to learn to drive, as role will lead to a hybrid role of home/office and field based.**

**Future prospects**:
The role offers long term security and the opportunity to progress into a permanent position.

**Training to be provided**:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.