Front Office Receptionist

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive **Culloden Estate & Spa**.**

Under the inspiring leadership of our Front Office Manager, Xyza Grafil, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels **here.**

The salary for this exciting position is £23,660 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details about our employee benefits **here**.**

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**

To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers and deal with queries with the highest degree of courtesy and professionalism.
- To assist guests with any reasonable request for hotel services.
- Respond to complaints and find the appropriate solution or escalate as required.
- To ensure that the reception area is maintained in accordance with Hastings Hotels standards.
- To ensure the security of the receptiond and back office areas at all times.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management

**About You**

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

**Required Criteria**
- Excellent communication skills
- Ability to deliver an exceptional level of customer care
- Educated to GCSE level or the equivalent with grades A-C in English and Mathematics
- Right to work in the United Kingdom
- Ability to multitask and work well under pressure A smart, professional appearance

**Desired Criteria**
- Prior experience as a receptionist in a high-quality establishment

**Skills Needed**

Exceptional Customer Service Skills, Reception skills, Reservation skills, Local Knowledge Skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals durin