Records Assistant

1 day ago

Tipton, United Kingdom National Grid Electricity Distribution Full time

Job Introduction
An opportunity is available for a Records Assistant within the Low Carbon Technology (LCT) Team based at Tipton.

In this role you will provide clerical and administrative support services to NGED’s business, reporting to the Records Team Manager.

You will need to have at least 4 GCSEs **OR** equivalent in order to apply. Evidence of your qualifications will be required prior to appointment.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

Main Responsibilities
Processing Low Carbon Technology enquiries Car Charging, Solar Generation and Heat Pumps for the organisation.

The role could then extend to cover other enquiry types including:

- Dealing with both verbal and written enquiries for New Supplies for the Company.
- Raising Crown enquiries.
- Processing meter move packs & dealing with payments.
- Dealing with customer queries relating to service alterations.
- Processing LV supply packs.

Although this position is primarily based within the Low Carbon Technology Team, you may be required to assist in dealing with enquiries for the New Supplies Team as required.

You will be customer focused, self motivated and have excellent verbal and written communication skills which will be required when dealing with both internal and external contacts. You must be reliable, well organised and be able to work as part of a small team, using your own initiative and representing the company positively at all times.

About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

- 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
- Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
- Annual Share Save plan
- Contributory private healthcare scheme for you and your family
- Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
- Free on-site parking at all our main sites

**Things you need to know**

About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

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