Receptionist/front Desk Assistant

**Company description**:
Life Chiropractic Clinic Christchurch is proud to be part of one of the largest groups of chiropractic clinics in the UK with state-of-the-art professional facilities. Our services include chiropractic care, rehabilitation therapy and massage therapy.

Our priority is to provide the highest standard of all-encompassing client focused care. The atmosphere of our busy clinic reception is friendly and welcoming with our clinic assistants greeting clients and making the experience memorable.

Across our clinics our experienced and highly skilled staff are passionate in the pursuit of excellence, promoting the highest levels of knowledge and care. Our highly qualified and experienced practitioners explain all aspects of the clients diagnosis and treatment. We specialise in the treatment of spinal related complaints such as back pain, neck pain, joint pain, headaches, arthritic pain and posture related pains as well as sports related injuries.

The clinic is part of a large group of Chiropractic healthcare clinics. So there is lots of room for learning and growth The clinic can be fast paced and full of energy so you would need to be able to work at a speedy level with the computer whilst still providing a high level of client interaction, completing all tasks for the day and running the clinic from all front of house aspects.

**Skills, knowledge and behaviour**:

- To use previous client focused and customer service experience to deliver tasks in a competent, accurate and timely manner. Be able to comfortably work at a fast pace whilst multitasking.
- You should have the ability to communicate at a high level, be a team player and develop and maintain internal and external relationships.
- To understand and promote a healthy and wellness-based lifestyle, with a high energy approach.
- To be able to read, speak and write fluently in English. Have good computer literacy skills.
**Benefits Include**:

- Full Initial Training
- Ongoing training, seminars, and personal development
- Free onsite parking
- Fully equipped staff room and kitchen facilities
- Free Chiropractic care for you, and a discount for your family
- Free massage therapy
- Pensions Scheme for those eligible
- Christmas and Summer Party as well as other regular team socials
- Incentives and competitions in the company
- Competitive hourly rate which increases with experience
- Working with an amazing team of diverse professionals
**Work Hours**:

- The role is carried out Monday - Saturday (every other Saturday).
- Shifts are 6/6.5 hours long and are a mix of AM and PM.
- Flexibility is required to assist with covering colleagues’ holiday which provides an opportunity to increase earnings
**Responsibilities, Duties and Roles**:

- To provide an excellent client focused and unique experience.
- To provide a general Clinic Assistant support role in front desk operations to include all aspects of diary management: booking and amending client appointments, taking client payment, liaising with client insurance companies and solving any general client queries.
- To take responsibility for ensuring the accurate running of everyday tasks within the clinic and within a timely manner.
- To participate in regular training of policies and procedures as well as attending practice meetings at least once a fortnight.
- To provide support to all practitioners and carry out requests as instructed, as well as providing support within the reception team, and effectively communicating daily information.
- To attend educational conferences and workshops when required to do so.
- To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
**Scope and level of responsibility**:

- It is a supportive front desk role in which you should be client focused and are responsible for ensuring that clients have a smooth and enjoyable experience during their time at the clinic.
- You will support all aspects of the front desk operations of the clinic you are assigned to and are required to carry out any ad-hoc duties as requested by any single practitioner and the management team.
- You will be delegated individual tasks by your team leader.

**Job Types**: Full-time, Permanent

**Salary**: From £10.00 per hour

Additional pay:

- Performance bonus

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Sick pay
COVID-19 considerations:
To keep our staff and patients safe we supply personal protective equipment and follow government guidelines to minimise risk and operate a COVID-19 secure workplace.

Application question(s):

- Are you able to work a mix of AM (07:45-14:00) and PM (13:45-20:15) shifts?
- Are you able to work two Saturdays a month?