Account Manager

12 hours ago


West Malling, United Kingdom Cantium Business Solutions Full time

We are hiring for an Account Manager to manage a portfolio of existing mid-level key accounts within an assigned region to ensure high levels of customer loyalty and retention, increased customer spend through additional sales and improved customer satisfaction.Support income growth of Cantium and feed into the development of service offers to meet changing customer requirements.

Role & Responsibilities:
**Main duties and responsibilities**:

- Responsible for the developing relationships with mid-level key accounts to deliver high quality customer service; build customer loyalty and identify future needs and opportunities to grow accounts.
- Responsible for completing and managing account plans for each customer within an assigned region and providing regular updates on performance and opportunities to the Commercial Operations Manager. Actively work with relevant Cantium colleagues in operationteams to ensure that account plans are regularly reviewed and validated.
- Responsible for liaising with delivery teams to support with the management of any risks or impacts to the quality measures of the service as feedback by clients. Escalate any risks to the Commercial Operations Manager for support.
- Act as the key interface between the customer and Cantium services representing the entire range of company products and services to assigned customers and ensuring these customers' needs and expectations are met by Cantium.
- Work with Commercial Operations Manager support to assess and validate customers' needs on a regular basis to identify growth opportunities for own portfolio through active engagement with relevant customer contacts.
- Support with the development of customer insight through Sector Leads to inform how services are developed and delivered to new and existing clients based on customer requirements.
- Develop internal stakeholder relationships supporting sustainable delivery of service, ensuring excellent customer service, appropriate communication methods that are in line with stakeholder strategies and policies.
- Work with colleagues in sales and marketing and on-boarding teams to ensure a seamless customer experience every time.

**Package**:

- **Excellent salary**:

- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.



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