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Service Desk Analyst

2 weeks ago

Leatherhead, United Kingdom Proactive Appointments Full time

**
Service Desk Analyst - Hybrid
You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working (2 days in the office) annual leave, pension scheme, life assurance, healthcare scheme, on-site parking, café and restaurant, team/company eventsand many more perks

**Service Desk Analyst - Key Skills:
- Strong experience of Microsoft Windows 10 support and installation
- Strong Microsoft Office and Office 365 skills
- Client patching and collection management using SCCM.
- Active Directory and other account administration experience
- Experience working with and adhering to procedures
- Experience working within an ITIL Framework and an understanding of Incident, Problem and Change Management processes
- Ability to use remote control tools and provide effective telephone support
- Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software
- Solid background in Service Desk support
- Detailed knowledge and understanding of Incident, Problem and Service Request management processes
- Experience working in a busy IT Service Desk environment in a technical customer facing role

**Service Desk Analyst - Hybrid
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