Deskside Support Engineer

7 days ago

Falkirk, United Kingdom Global Technology Solutions Ltd Full time

Deskside Support Engineer - level 2

**Salary**: £26,680
Position: Perm
Working hours: 37.5 pw Mon - Fri - Site based
Location: Grangemouth, Falkirk
We are looking for a team orientated, highly customer focused and enthusiastic Deskside Support Engineer who will support a leading client providing a best-in-class second level support experience within the environments of a Virtual Walk In Centre, PhysicalWalk in Centre and the users deskside.
In this role you will provide second-level support in a face to face and virtual environment on issues and requests including, but not limited to:
*ServiceNow ticket management.
*Microsoft Windows operating system - all related issues.
*Microsoft Office 365 ProPlus/2019 - all related issues.
*Software related issues (Standard & Non-Standard).
*SLA focused, with proactive support in the form of knowledgebase articles and user training.
*AD Management.
*SCCM SW deployment issues (front end).
*Smartphones & Portable Devices experiences for SIM configuration
*Meeting room management (Video and Audio Equipment).
*Servers under Local Support.
*Network cabling and port patching, Wi-Fi network, replacement of router.
*Document and Asset management
*Manage resource allocation and planning.
*Assist with HR related functions.
Essential skills & experience:
*Excellent interpersonal communication skills, positive and engaging manner and a high degree of customer service aptitude
*Support experience in either a Walk in Centre or Virtual Walk in Centre environments, or direct end user desk side support
*Strong understanding of ITIL incident management, including upholding SLAs and communication to end users.
*Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment.
*Experience with researching complex issues with end user software and hardware.
*Self-motivated achiever who gains satisfaction from providing excellent customer service
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

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