Customer Assistant

6 days ago

Cheshunt, United Kingdom Marks & Spencer Full time

Customer Assistant - Temporary Contract
Week 1
Sun 11.00 - 15.00
Mon 17.30 - 21.30
Weds 17.30 - 21.30
Sat 17.30 - 21.30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it's strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    2 weeks ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - This is a temporary role 24/11/24 - 28/12/24 Mon 13.45-21.45 Tue 17.45-21.45 Wed 14.00-18.00 Thu 14.00-18.00 Sat 14.00-18.00 **All the details** Customer Assistant - Foods - This is a temporary role 24/11/24 - 28/12/24 Mon 13.45-21.45 Tue 17.45-21.45 Wed 14.00-18.00 Thu 14.00-18.00 Sat 14.00-18.00 **Key...

  • Customer Assistant

    2 weeks ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - This is a temporary role 24/11/24 - 28/12/24 Sun 11.00-19.00 Mon 06.00-14.00 Tues 06.00-14.00 Thur 06.00-14.00 Sat 06.00-14.00 **All the details** Customer Assistant - Foods - This is a temporary role 24/11/24 - 28/12/24 Sun 11.00-19.00 Mon 06.00-14.00 Tues 06.00-14.00 Thur 06.00-14.00 Sat 06.00-14.00 **Key...

  • Customer Assistant

    1 week ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - 8 Hours - Temporary contract until 27/04/24 Shift Patterns Option 1 Sun 12.00-16.00 Sat 12.00-16.00 Option 2 Sun 12.00-16.00 Sat 13.00-17.00 **All the details** Customer Assistant - Cafe - 8 Hours - Temporary contract until 27/04/24 Shift Patterns Option 1 Sun 12.00-16.00 Sat 12.00-16.00 Option 2 Sun...

  • Customer Assistant

    12 hours ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - 19.5 hours - Temporary Contract This role is largely warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be given. Shift Pattern Week1 Sun 17.00-21.00 Mon 17.45-21.45 Fri 17.45-21.45 Sat...

  • Customer Assistant

    6 days ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Foods Customer Assistant - Through The Night - 27 Hours - Permanent Contract Shift Patterns Option 1 Week 1 Sun 21.00-07.00 Thu 21.00-07.00 Sat 21.00-07.00 Week 2 Mon 21.00-07.00 Fri 21.00-07.00 Sat 21.00-07.00 Option 2 Week 1 Sun 21.00-07.00 Mon 21.00-07.00 Tue 21.00-07.00 Week 2 Tue 21.00-07.00 Thu 21.00-07.00 Fri...

  • Customer Assistant

    1 week ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Deli Customer Assistant Permanent position Due to Safety regulations this role is for Over 18s Only Working Pattern Week 1 Mon 16.00-20.00 Wed 16.00-20.00 Thur 16.00-20.00 Sat 10.00-17.00 Week 2 Wed 16.00-20.00 Thur 16.00-20.00 Fri 16.00-20.00 Sat 10.00-17.00 **All the details** Deli Customer Assistant Permanent Position Due to...

  • Customer Assistant

    4 days ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Visual Merchandiser - 37.5 Hours - Permanent Contract Shift Pattern Week 1 Sun 07.00-15.30 Mon 07.00-15.30 Wed 07.00-15.30 Thu 07.00-15.30 Fri 07.00-15.30 Week 2 Mon 07.00-15.30 Tue 07.00-15.30 Wed 07.00-15.30 Thu 07.00-15.30 Fri 10.30-19.30 **All the details** Customer Assistant - Visual Merchandiser - 37.5 Hours -...

  • Customer Assistant

    2 days ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant - Bank & Services Colleague - Cheshunt Temporary Contract until 31/12/22 Shift Pattern: Week 1: Sunday 09:45-17:00 Monday, Wednesday, Thursday 09:30-14:30 Week 2: Tuesday, Wednesday 09:30-14:30 Friday 09:30 - 14:30 Saturday 09:45 - 17:00 Customer Assistant - M&S Bank and Services Colleague CHANGE THE WAY WE CONNECT WITH CUSTOMERS M&S is...

  • Customer Assistant

    2 days ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant - Cafe Temporary Contract Shift Pattern Fri 13.30-20.00 Sat 13.30-20.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    6 days ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant - Womenswear - Cheshunt Temporary contract Shift Pattern Week 1 Mon 08.00-12.00 Thu 08.00-12.00 Fri 08.00-12.00 Sat 08.00-12.00 Week 2 Sun 10.30-14.30 Mon 08.00-12.00 Thu 08.00-12.00 Fri 08.00-12.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...