Food and Beverage Assistant

1 week ago


Royal Tunbridge Wells, United Kingdom One Warwick Park Full time

**Role overview**

**What's the role?**

We're looking for an enthusiastic Food and Beverage Assistant to work at our stunning One Warwick Park Hotel.

**Key Responsibilities**:

- Delivering an attentive experience to guests and diners
- Welcome guests in a polite and friendly manner
- Serving food and drink promptly and diligently
- Monitoring all aspects of the customers' experience - from the restaurant layout
before they arrive, to the experience they receive while there, and act to enhance
that experience and remedy potential problems so that service is seamless
- Maintain the exceptionally high standards of the restaurant
- Establishing and maintaining good relationships with all guests
- Handling complaints, requests and enquiries
- Acting as an ambassador for the establishment
- Becoming and remaining fully knowledgeable on the food and drinks menus
- Hands on approach with the ability to learn and adapt quickly
- Ensure cleanliness of work areas
- Prepare set ups for tables and/or rooms
- To assist in the receipt of deliveries.
- To notify the Manager, Assistant Manager or Supervisor where stocks/supplies are low.
- To support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met.
- To undertake any other duties as reasonably requested by a member of the management team in order to fulfil the needs of the business.

**What skills and experience do I need?**
- Have previous experience working in a waiting/serving role in a similar high-quality environment
- Have exceptional organisational, supervisory and communication skills
- Have a passion for providing excellent customer service
- Be energetic and enthusiastic towards your work, positive attitude
- Ability to work under pressure
- Flexible
- Experience with cash handling

**When can I start?**

We're looking for someone to start in this role ASAP - if you're interested, we'd love to hear from you



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