Account Manager

To actively manage and promote the relationship between Swan Retail and our clients.
To actively manage Service Level Agreements between Swan Retail and our clients.
This role is Monday to Friday 37.5 hours a week, can be Home based but would need to visit the Waterlooville, Hampshire office from time to time.

The Account Manager will report directly to our Senior Project Consultant and responsibilities will cover:

- To learn and understand the Company's products and markets.
- To develop a knowledge and understanding of the Company's customers.
- Oversee customer account management, including negotiating contracts and agreements to maximize profit.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- To be aware of outstanding incidents and maintain contact with customers throughout this duration.
- To expedite potential sales opportunities i.e. upgrades, training and actively monitor their progress.
- To provide support and assist in resolving issues for both customers and those forwarded from other departments and colleagues.
- To maintain accurate records of all customer contact.
- To liaise with department managers and Swan Retail suppliers regarding customer requirements and incidents.
- Communicate professionally with people at all levels.
- To be active at trade exhibitions, shows and conferences.
- Visit customers on site when required.
**Other aspects of the role**:There is also a requirement of onsite visits to customers and prospects, therefore a full driving license, access to a vehicle and ability to travel is essential.
The role requires great attention to detail, organisation and ability to work to tight deadlines, closing deals with precision.
You are expected to work with the minimum of supervision and may be expected to deal with other duties appropriate to your skill set and abilities.
This is an outline of the duties and responsibilities. It is not intended to be an exhaustive list and may change from time to time to meet the changing needs of the business.

**Requirements**:
**Skills**:

- Excellent verbal and written communication skills.
- Target driven.
- Effective interpersonal skills working with managers and staff across all levels.
- Excellent IT skills - particularly Word, Excel and PowerPoint.
- Solid experience with CRM software
- Excellent customer service skills.
- Polished presentation skills.
- Effective problem solving.
- Ability to influence and negotiate.
- Knowledge of Microsoft Office products and Office 365.

**Qualifications
**- Experienced track record in a sales orientated position with a history of over achieving targets.
- Minimum of 2 years in a similar role

**Knowledge
**- Good working knowledge of the current market for similar products.
- Knowledge of expediting potential sales opportunities and acting upon these.

**Relevant experience
**- Experience of working as an Account Manager within the Epos market or in a similar role.
- Demonstrable track record of meeting or exceeding sales team targets
- Experience handling customers queries to a high satisfaction level.
- Experience building and maintaining long-lasting relationships with existing clients and customers.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Retail sector background.

**Disposition
**- Personable and professional at all times.
- High level of customer service skills.
- Flexible and responds well to change
- Composed when faced with problems.
- Team player.
- Caring yet practical.
- Highly organised.

**Benefits**

Our Values
- Innovation New ideas and approaches are the key to success. Our brands are problem solvers that will always work with you to find the best solutions for your business.
- Communication We understand that communication is critical to building successful enterprises, so we're available to our brands and their clients when they need us.
- Teamwork Working together is the key to success. Our internal team and brands are partners that collaborate closely to achieve great things.
- Transparency We are transparent in our approach. From the acquisition process to working with our brands and their clients.
- Integrity We pride ourselves on our integrity. Everything we do is to benefit our brands and their customers.

**About ClearCourse**
Our products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing themwith technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

We offer a competitive benefits package which includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.