Customer Service Assistant
2 weeks ago
Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.
Focus Group are supporting our subsidiary company - Highnet recruit and grow.
The team at Highnet are industry experts based in Inverness, who's role is to increase revenue within the technology sector, manage existing accounts to retain revenue and provide a first-class service to all customers.
Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of all our Focus Group companies. Our people make the difference.
We are now recruiting for a Customer Service Assistant
The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service.
This role sits within our B2C Support team and manages all aspects of customer enquiries, rectifying problems that may arise with customer orders and providing technical support.
The role is responsible for managing customer enquiries pre-sale and post-sale, troubleshooting the automated ordering process, and dealing with technical support queries, following diagnostic processes and logging faults.
Principal Duties:
- Respond to enquiries about B2C products and services
- Troubleshoot on any orders which deviate from the automated process and 'happy path'
- Provide technical support and advice to customers regarding their service, including the creation of cases and keeping notes of all relevant actions taken
- Liaise with suppliers to ensure efficient progression of orders and faults
- Communicate progress of faults with customers and relevant departments
- Provide support for other teams and answering overflow calls during busy times
Essential Skills
- Microsoft Office familiarity
- Excellent communication skills, both verbal and written
- Good problem-solving skills
- Experience in a customer service environment, or other public-facing work (employed or voluntary)
- Adaptable to change and comfortable working in a fast-paced environment
- An interest in technology and keen to learn
- Willingness to take ownership
Desired Skills
- Technical knowledge of routers, computers, and home networks
- Experience in the telecoms industry
- Data input experience
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.
-
Customer Service Assistant
7 days ago
Inverness, United Kingdom Kingswell Service Station Full timeThis is a full time position that includes shift work and weekends, Working on a 4 on 4 off rota. **Salary**: £11.00 per hour **Job Types**: Full-time, Permanent **Salary**: From £11.00 per hour Schedule: - 8 hour shift - Overtime - Weekend availability **Experience**: - Retail sales: 1 year (preferred) - customer service: 1 year (preferred)
-
Customer Service Assistant
2 weeks ago
Inverness, United Kingdom Aramark Full time**Your Aramark journey starts here**: - Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers?_ - Are you looking for a challenge on a flexible full time basis?_ - Want to join a cracking team and a business that has opportunities across the UK?_ - If the answer is yes, then read on._ We are...
-
Customer Service Assistant
5 days ago
Inverness, United Kingdom Scotmid Full time**About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...
-
Customer Service Assistant
2 weeks ago
Inverness, United Kingdom Scotmid Full time**About this role**: Customer Service Assistant At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run...
-
Customer Service Assistant
2 weeks ago
Inverness, United Kingdom Scotmid Full time**About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...
-
Customer Service Assistant
7 days ago
Inverness, United Kingdom Kingswell Service Station Full timeThis is a part time position 16 hours that includes shift work and weekends, **Salary**: £11.50 per hour **Job Types**: Part time, Permanent **Job Type**: Part-time **Salary**: £11.50 per hour **Benefits**: - Store discount Schedule: - 8 hour shift - Overtime - Weekend availability
-
Customer Service Assistant
7 days ago
Inverness, United Kingdom CJ Lang & Son Limited Full timeWe are recruiting fro a Customer Service Assistant in our SPAR stores in Inverness. About us At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...
-
Customer Service Assistant
7 days ago
Inverness, United Kingdom Carlton Clubs (Carlton Bingo) Full timeOne of the largest independent Bingo Operators in Scotland are now looking for both **Part Time & Full Time Customer Service Assistants**for our bingo club in **Inverness.**- **Experience is preferred but not essential - all training will be provided.**We pride ourselves on a fun and diverse environment for both our staff and customers. Our in-house training...
-
Customer Service Assistant
1 week ago
Inverness, United Kingdom Aramark Full timeLocation: Fort George, Inverness IV2 7TDRate: £12.21/hourHours: Full-time, 35 hours per week (Mon – Fridays and occasional weekends)Love retail? Love great customer service? Join Aramark UK and make every day count!We’re looking for a Retail Assistant to work at Fort George. In this role, you’ll be the friendly face of our retail unit, making sure...
-
Customer Service Assistant
5 days ago
Inverness, United Kingdom Aramark Full time**Your Aramark journey starts here!**: - Do you love working as part of a team in a busy environment?_ - Do you love working in hospitality where no days the same?_ - Would you like the opportunity to work in a historic location?_ - If so, we have a job for you!_ We are currently recruiting a **Customer Service Assistant **to work in our building at **Fort...