Customer Service Advisor/progressor Hybrid Working
4 days ago
**Customer Service Advisor/Progressor (Hybrid working) - Permanent (Full time)**
**Salary: £21k-£23k Per Annum - D.O.E**
Our client based in Chelmsford are seeking a Customer Service Advisor/Progressor to join their team on a Permanent basis. The successful individual will be chasing for documentation and commitment from clients and updating the company's CRM system.
**Duties**:
- Ensuring all relevant information is collated and maintained within CRM
- Investigating customer complaints and ensure all information is correctly logged within the helpdesk
- Chasing clients for information ensuring number of 'touch points' per client are completed
- Chasing for documentation and commitment from clients
- Working to call targets - number of chases and calls made
- Working in a small team environment
- Support with any ad hoc adminstrative duties
**Experience Required**:
- Attention to detail
- Experience in speaking with clients, both internal and external
- Ability to work on own initiative
- Able to work remotely and be self-motivated
- Being proactive and taking ownership of own workload
Hours: Monday - Thursday 08:30 - 17:30 & Friday 08:30 - 14:00
Hybrid working, mainly remote working
Benefits: 24 days holiday, Healthcare & Pension (after 3-month probation)
Laptop and equipment provided
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