Bookings Administrator

2 weeks ago

Luton, United Kingdom The Housing Network Full time

**Role Overview - What is it?**

The role is to work as part of a team that arranges placements from over 100 Local Authority partners across self-contained and HMO properties. As coordinator you will be liaising with our field-based teams and will be responsible for ensuring that the reservations operate as smoothly and effectively as possible.

**Main Duties - What needs to be done?**

The Housing Network are a provider of accommodation to the Public Sector. We offer temporary accommodation that is a direct replacement for the use of B&B’s and hotels through to long term supported accommodation. We currently provide more than 1,200 self-contained properties and 500 HMO’s rooms.

We are seeking a proactive and ambitious individual to join our bookings team, providing high-quality service delivery to both occupiers and commissioning authorities.

**Stakeholder Management & Partnerships**
- Act as the first point of contact for Local Authority partners.
- Build and maintain strong relationships to ensure service quality and repeat bookings.
- Identify opportunities to improve services and expand partnerships.

**Revenue & Business Performance**
- Maximise revenue through accurate bookings.
- Provide billing information to the finance team.

**Strategic Contribution**
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Play a key role in THN’s strategy to grow to 10,000 units by 2029.

**Person Specification**
- Positive and professional demeanor.
- Strong verbal and written communication skills.
- Proven ability to deliver excellent customer service.
- Empathetic and calm under pressure, especially when handling sensitive enquiries.
- Highly organised and able to manage multiple tasks.
- Collaborative team player.
- Accurate data entry.
- Strong relationship-building skills with colleagues, partners, and occupiers.

**Relationships - Who will I be working / engaging with?**

**Internal**:

- Bookings Administrators
- Property Managers

**External**:

- Landlords
- Residents
- Local Authorities

**Competencies - Who with and your skill level?**

**Skills & Experience**
- Confident communicator with excellent written and verbal communication skills
- Extremely well organised
- Able to work well under pressure
- Good at multi-tasking
- The ability to prioritize
- Good computer skills
- Able to work alone and part of a team

**Knowledge**
- Strong grasp of customer service excellence
- Excellent attention to detail
- Ability to work in a past paced environment
- Good understanding of the companies internal processes and procedures

**Behaviours**
- Methodical and thorough in approach.
- Supportive and collaborative, working towards shared goals.
- Committed to a strong compliance culture.
- Adaptable and willing to step in when needed.
- Always acts with integrity, professionalism, and compassion.
- Open and cooperative with colleagues and those we support.
- We would always expect you to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

Pay: Up to £26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Referral programme

Application question(s):

- Are you able to work in the office full-time?
- How much experience do you have creating bookings/schedules?

Work Location: In person

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