Customer Service Advisor Apprenticeship
1 week ago
My client is an award-winning fulfilment partner to hundreds of fast-growing, industry-disrupting eCommerce brands. They are a unique logistics company who have won employer of the year at the Northamptonshire business excellence awards. This is a fantasticopportunity for someone who is to look to begin a career in customer service.
**Job duties**:
- Constantly seek continuous improvement and challenge processes, provide constructive and open feedback with all internal stakeholders.
- Continuously improve and challenge existing processes, to help reduce ticket volumes and improve the client experience.
- Create scalable processes to deliver an outstanding (and memorable) client experience through every interaction.
- Create strong relationships with internal stakeholders and clients to increase client retention and trust.
- Create an open, honest, and collaborative environment with all internal stakeholders and clients.
- have in relation to their order fulfilment, carrier claims, internal claims, and order cancellations.
- **Person Specification**:
- GCSE C (4) and above in Maths & English
- Good attention to detail
- Confident to communicate with customers and others
- Polite telephone manner
- Enthusiastic about working as part of a team
- Good work ethic and ambitious
- Outstanding customer service
- Highly organised with strong process management skills
This role will be supported by Starting Off’s customer service level2/3 apprenticeship programme.
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