HR Administrator

JOB REF: BD/HR/004 JOB TITLE: HR ADMINISTRATOR
**DEPARTMENT**:HUMAN RESOURCES
COMPANY: BROKER DIRECT PLC
**MANAGER**:HEAD OF PEOPLE

**LOCATION**:BOLTON

**SCOPE & PURPOSE OF THE ROLE**:
To support the HR function in carrying out a wide range of administrative tasks and providing support on HR issues to Managers and staff of Broker Direct Group companies.

**DUTIES AND RESPONSIBILITIES**:
**Customer Service**
- Provide point of contact for HR administration tasks and queries
- Ensure these are actioned within departmental service level agreements and targets.

**Administration Support**
- HR Administration - starters, leavers, changes to contracts, issuing reminders to Managers for probation and salary reviews.
- Ensuring monthly payroll information passed to Finance in accordance with deadlines
- Carrying out first-day inductions for new starters
- Updating employee records and files regarding absence, training and study, appraisal and salary changes, changes in terms and conditions and issuing letters where required
- Liaising with apprenticeship training providers to arrange in-house assessments and training workshops, and ensuring staff and managers always have up to date diary information.
- Updating and maintaining departmental working procedures
- Booking external training and study courses, collating feedback, updating training and competence records, issuing study agreements and updating the Finance Department accordingly
- General administrative duties e.g. photocopying, filing and scanning
- Any other duties as and when requested

**Training/Progression**
- To undergo training of the HR internal systems
- Willingness to progress towards relevant professional qualifications - opportunity/support will be given to study for related professional study e.g. Foundation Certificate in HR Practice (CIPD), HR Apprenticeship Level 3
- Progression into an advisory role - providing advice and support to line managers on a wide range of HR issues e.g. staff development, discipline and grievance issues, interpreting HR policy etc

**Compliance & Health and Safety**
- Continuing awareness and compliance with FCA, Health and Safety, other regulatory and employment law requirements
- Continuing awareness and compliance with all internal policies and expectations regarding confidentiality and security of systems and information.

**EXPECTED/REQUIRED BEHAVIOURS & SKILLS**
- Evidence of flexible, “can do” attitude; self-motivated and willing to maximise personal contribution to the role, departmental and overall organisational objectives.
- Strong commitment to customer services and service level agreements/targets.
- Effective and clear communication, telephone and listening skills - ability to interact with staff and management at all levels
- Ability to work effectively in a team environment, happy to assist others with workload where necessary and to work towards team targets.
- Ability to work to individual targets and timescales
- Organisational skills

**KNOWLEDGE & QUALIFICATIONS**
- Experience working in a customer service and business administration environment would be beneficial.
- Educated to A-Level standard (or equivalent)

**Competency Based Job Description**

We have defined 15 competency areas which we believe to be key to our ability to deliver our services and meet our business goals and objectives. The table below shows the level of performance expected for the role of PA in each of these competency areas. There is a clear progression of expectation of how competencies, knowledge and skills develop from Level 1 to Level 5. (Please refer to the relevant departmental Competency Framework for full details).

**Competency Title**

**Competence Description**

**Level**

Business & Strategic Awareness

Understands roles, products and services of own work area. Understands how own role contributes to achieving departmental objectives.

2

Commitment & Responsibility

Demonstrates commitment to attend work; manages the balance of work and personal life. Accountable for own actions; actions and corrects mistakes and open to sharing knowledge and information. Takes responsibility for meeting own targets.

2

Communication

Communicates appropriately and professionally at all levels. Actively listens to others and uses the information to develop a dialogue. Takes part in discussions on familiar topics.

2

Customer-Focus

Understands departmental objectives and is able to anticipate customer needs and deliver the required level of customer service. Seeks customer feedback and ensures needs have been met (as far as business requirements allow).

2

Flexibility/

Adaptability to Change

Is able to cope with structured change. Responds enthusiastically to new situations, ideas and change. Volunteers to undertake tasks outside own role. Seeks to contribute solutions. Is flexible in working pattern, recognises needs of the business.

2

Innovation

Shares initiatives and opinions. Offers suggestions for imp