Mobile and Broadband Services Assistant

**Details**:
**Reference number**:

- 250682**Salary**:

- £27,500 - £27,500**Job grade**:

- Other- C**Contract type**:

- Fixed Term**Length of employment**:

- 12 Months (with the possibility of extension and/or permanency)**Business area**:

- Parliamentary Digital Service**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WestminsterAbout the job

**Job summary**:
We are looking for a Mobile and Broadband Services Assistant to provide support and advice to Members of the House of Commons and House of Lords on mobile and broadband services.

You will be responsible for the fulfilment of requests and the handling of incidents related to the mobile and broadband services plus other related services the team provide to Parliament. We’ll also expect you to:

- process orders for mobile phones, smartphones and iPads, including the setup, administration, handover and ongoing customer support.
- administer broadband services for House of Commons Members throughout the UK as well as services on the Parliamentary Estate
- respond to incidents and requests logged in the Service Management Platform and provide routine advice to users on mobile and broadband services.

**Job description**:

- Follow agreed processes and procedures.
- Process orders for mobile phones, smartphones and iPads, including the setup, administration, handover and ongoing customer support.
- Administer broadband services for House of Commons Members throughout the UK as well as services on the Parliamentary Estate; liaise with customers and suppliers to manage the installation and or removal of broadband services.
- Ensure that all documentation relating to issued equipment is filed according to records management guidelines.
- Respond to incidents and requests logged in Digital Service, Service Management Platform and provide routine advice to users on mobile and broadband services.

The above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.

**Person specification**:
Criterion 1

Criterion 2
Good knowledge of mobile phone technologies and services, predominately Apple iOS and iPadOS devices.

Criterion 3
A working knowledge of the different broadband technologies available to consumers on the domestic market and the differences between them.

Criterion 4
Ability to work successfully within a team, whilst upholding the values of equality, diversity and inclusion.

Criterion 5
Able to demonstrate attention to detail and numeracy skills through record keeping and correspondence with customers and suppliers as well as experience using Excel and other Microsoft productivity tools to manage their day-to-day workload.

**Benefits**:

- up to 35 days annual leave in addition to bank holidays
- generous maternity pay policy up to 6 months full pay
- great pension scheme options (contributory and non-contributory)
- on-site subsidised gym, nursery, catering, post office, travel office and GP
- flexible options including hybrid working and family friendly policies

Things you need to know

**Selection process details**:
Interviews: Friday 9th December

Format: Assessment + Panel Interview (On-Site)

**Our Culture**

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter.- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Resourcing Team
Recruitment team :