QA Co-ordinator

The QA team provides assurance to the business that internal controls across the Branch Network and Central Lending are performing as expected. The role involves completing focused customer outcome reviews across the product lifecycle and providing oversight on areas of risk including regulatory compliance and adherence to policy and procedure. Providing proactive feedback to operational management relating to identified risks is a key deliverable.

The Role
Completion of quality assurance observations in line with the agreed policies and procedures using the ELG systems (Call recording & Pan) on a monthly basis.

Working to the QA framework to provide the required standards, controls and procedures.

Working to the agreed QA operating model with the Quality Assurance Manager.

Working towards the QA operating model, identifying issues requiring improvement and potential themes, and identifying relevant remedial actions required and tracking through to completion.

Work closely with key stakeholders to support performance improvement.

Highlight training requirements and relevant actions from findings.

Identify and initiate value adding activities to enhance customer satisfaction.

Ensure current operational procedures are carried out to the highest level and meet the business needs.

**Skills and Experience**
Quality Assurance experience ideally within the financial services sector.

Knowledge and experience of working within the FCA principles, TCF and the Businesses regulatory policies and procedures.

The ability to use a range of analytical tools to identify and assure the level of quality delivered.

Knowledge of relevant customers and products.

Ability to challenge behaviours.

Ability to identify trends within business areas as well as where appropriate identify and escalate related risks.

Strong communication skills (written and verbal).

Well developed IT Skills.

The Salary
Dependent on experience

Rewards
Successful applicants will be provided with training. This is supported by an extensive range of benefits:
Private Healthcare for you and your partner
Life Insurance
Excellent company pension 3% employee to 8% employer contribution
25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed)
Dental Plans
Health MOT's
Cycle to Work vouchers
Taste discount cards
Techsave scheme
Everyday Loans is committed to being a great place to work, and also has an active Employee Forum, Mental Health First Aiders, Social and Charity Committee's, and is also a proud foundation partner with MindSet magazine - the UK's leading mainstream magazine dedicated to the health of the mind, supporting our dedication to supporting healthy minds and mental health in the workplace.

**Job Type**: Permanent