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Sales and Service Advisor

2 weeks ago

Carlisle, United Kingdom Eriks Full time

**Job Title: Sales and Service Advisor**
**Location: Carlisle**

ERIKS UK is one of Europe’s leading industrial service partners providing engineering knowledge and expertise.

We currently seek to recruit a Senior Sales and Service Advisor to join the ERIKS Team.

Working working within the Inside Sales team through the allocation and prioritisation of workload and perform certain unique functions within the team.

**What the role involves**:

- Supervision of the Internal Sales OEM/Reseller Team.
- Invoicing, including identification/rectification of negative profit invoices.
- Production and reporting of daily productivity stats.
- Ensure that web lead follow up is carried out.
- Management of credit card sales for the branch
- Transaction of web shop orders.
- Promoting good housekeeping for an efficient working environment.
- Ensure that sales orders for branch 302 are promptly loaded onto the systems at acceptable margin levels, savings achievement and customer delivery requirements.
- Prioritise and generate estimates to customers including the co-ordination of support from other internal departments.
- Follow up of important quotations/tenders; processing, logging and reporting upon all over the value of £2000.
- Adhering to company policy regarding pricing.
- Ensuring customer vendor static data (customer profiles) is loaded and updated on the GUI System.
- Ensuring a high level of customer service.
- Contributing to the maintenance of health & safety in the workplace.

**Essential career experience**:

- A minimum of one year’s work experience in a similar role.

**Required qualifications**:

- Grade A* - C GCSE (or equivalent) English Language and Mathematics.
- Higher Education in Business Commercial Management or Engineering is preferred.

**Role Competencies**:
Commercial
- Capability to understand twin business model and align ERIKS strategy with the assigned customers
- Sales and customer relationship development skills
- Negotiation skills at multiple levels within customer and supplier organisations
- Communication and inter-personal skills
- Ability to communicate effectively both internally and externally
- Awareness of efficient processes
- Margin Management

System
- Knowledge of ERIKS Stock system
- Knowledge of Stock Management principles and systems
- Knowledge of Microsoft Excel, Word
- Ability to prepare and deliver management information within required deadlines

Solution Selling
- Understand how ERIKS adds value to its customer and articulate this Direct Reports
- Where change is recommended to customers, ability to assist with the change management process
- Ability to work with Direct Reports to leverage successful projects that results in new business opportunities or increased customer retention within the Region
- Ability to effectively manage and implement projects
- Ability to advise Direct Reports on how to resolve conflict with mutually beneficial outcomes for ERIKS and its customers

Operational
- Ability to effectively manage sales and margin across the Regions to achieve ERIKS profitability targets
- Ability to identify, justify and deliver optimised stock levels
- Effectively manage time to maximise opportunities and minimise costs

Team Management
- Motivational skills
- Coaching and mentoring of team members
- Understanding of, and ability to effectively action Health and Safety principles and procedures
- Ability to set objectives and personal development plans to ensure staff have the necessary skills to carry out their job roles