Managed Collaboration Services Lead Consultant

**Job Summary - Managed Collaboration Services Lead Consultant**

**Job purpose**:To play the role of “trusted advisor” in the sales cycle from ‘suspect’ qualification through to successfully delivering and onboarding managed service business for Poly. The Managed Collaboration Services (MCS) Lead Consultant will be expected to operate independently during pre-sales engagements and will develop relationships with sales teams and technical peers within Poly, and onsite with customers during the pre-sales phase, then maintain oversight when the project is being implemented by a project delivery team. The goal of the MCS Lead Consultant is to represent the MCS delivery team in support of the sales and delivery of Managed Collaboration and Professional Services promoting best practice through service product knowledge, opportunity awareness, and sales support as HP’s MCS and professional services expert.

**Scope **Primary: EMEA. Other as required

**Main duties - Engagement**
- Pre and Post Sales service envisioning and contribution to Statements of Work (SOW’s) that accurately reflect the customer's needs and are deliverable technically and aligned to standard service offerings.
- Provide support for RFI/ RFP on managed collaboration services including developing standard material.
- Recommend and participate in activities related to the design, development and deployment of MCS Engagements for:

- Strategic published service offers for Professional and Managed Collaboration Service solutions based on HP | Poly, Microsoft Teams and other UC solutions including but not limited to Zoom.
- Solution Definition, Design and technical architecture of large strategic accounts.
- Advise the project delivery teams (Project Managers, Delivery Consultants, and Field Engineers) during project planning and deployment.
- Provide input, guidance and recommendations on Technical Designs developed by other groups.
- Remain continually aware of technical and business-related infrastructure challenges faced by customers, acting as a consultant and helping to develop creative solutions and lead customers to success.
- Partner with other Lead Consultants, Solution Consultants, Product, Solution, and Engineering teams to ensure solutions we build are robust, practical, efficient and technologically excellent
- Review and support designs for HP | Poly Collaboration solutions
- Undertake HP | Poly product initiatives to further the interests of
- the MCS organisation
- the client quality experience within commercial goals
- winning business
- Provide internal business partnership to key HP | Poly stakeholders
- Provide support to the MCS and Professional Services Leadership team, including but not limited to:

- Contribution to infrastructure design processes, including ongoing review of process efficiency, recommending and helping to implement any necessary changes.
- Identifying improvements associated with tools and techniques utilised by the Solution Consultants and Field Teams and contributing to their development and rollout.
- Contribute to solution consultant training materials, tools and delivery - Taking technical lead on relevant new product introductions.
- After hours and weekend work may be required on occasion.
- Maintain knowledge by participating in educational opportunities and achieving industry certifications; reading professional publications; maintaining personal networks; participating in professional organizations.
- Must be able to travel up to 40% at times, providing sales support and on-site consulting work to clients.

**Interactions**

Externally Customers (including Major Accounts), resellers and distributors.

Internally Managed Services & Service Sales BDM’s, Managed Services Team, Service Offer Management and Product Management, Project Teams, Sales staff (SE’s, Major Account and Channel Managers), DAM’s

**Qualifications**
- Higher education of at least 2 years study with formal qualification
- Experience in information technology at a customer-focused, consumer-centric professional and managed services organization. Significant large scale project experience may be substituted for number of years.
- 5+ years overall system architecture, design, development, deployment experience
- 2+ years of extensive pre-sales and post-sales experience with engineering, consulting and system implementations of Unified Commnication and Collaboration technologies and platforms.
- 2+ years of experience building Managed Services roadmaps and demonstrated experience as the infrastructure architect on many large projects
- 2+ years of experience managing a technical project lifecycle from the conception of a business problem through the development of a solution
- 2+ years of experience in providing leadership, influence and facilitation in identifying business solutions to meet strategic goals
- 3+ years of experience in proposal development

**Competency profile**

**Essential**:

- Excellent writte