Sales Advisor

2 weeks ago

Edinburgh, United Kingdom Currency Exchange Corporation Ltd Full time

As one of the UK’s largest independent Foreign Exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete Foreign Exchange services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our teams covering our 3 stores in Edinburgh City Centre.

This is a permanent full-time role working 37.5 hours per week across 5 days, including weekends. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £12.00 per hour, a quarterly bonus scheme and great benefits which include an annual discretionary bonus, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan and a full training programme. You'll work along side an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred

Competencies required:

- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 37.5 per week

Additional pay:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Transport links

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: Edinburgh Sept 2024

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