Recre8 Courses Co-ordinator

_Tonbridge School Centre is the home of Recre8, our children's sport, educational and creative activities courses open to all children aged 3 to teens during term-time and school holidays. Our Coaches, Teachers and Tutors have been running our popular children's Holiday Courses at Tonbridge School Centre for over 40 years during the Easter, Half-term and Summer holidays._
- Recre8 are currently seeking a determined self-starter with excellent organisational, interpersonal and customer service skills to become our new Recre8 Courses Co-ordinator. You will lead on the day-to-day operation of the Recre8 Holiday Courses bookings and assist the Courses Manager in the organisation, administration and delivery of all aspects of the Recre8 programme._

**Job Title: Recre8 Courses Co-ordinator**

**Reporting to: Recre8 Courses Manager**

**Main Purpose: To work part time as part of the Recre8 team in planning and delivering all aspects of the Recre8 programme.**
- **To lead on the day-to-day operation of Recre8 bookings**
- **To assist the Courses Manager in the organisation and administration of the courses**
- **To ensure that all Recre8 programmes are processed using the booking system**

**MAIN DUTIES**
- To take Recre8 bookings and queries including monitoring on-line bookings.
- To build excellent customer relations with those booking and attending Recre8 courses.
- To deal with enquiries and any complaints in a calm and professional manner.
- To support the booking and Recre8 related administration processes used by the Reception Team.
- To assist the Customer Services Manager in training new members of the Reception Team.
- With guidance from the Recre8 Manager to train and supervise a team of staff delivering the holiday courses.
- To work with the HR Department in ensuring Recre8 staff are DBS checked and receive Child Protection training.
- To ensure the safety of Recre8 course participants by following correct operating procedures.
- To understand and comply with the School and Centre’s Health & Safety procedures.
- To lead in the expansion of, and be available for, face-to-face marketing opportunities.
- To work flexibly during the school holidays to support the running of the holiday courses.
- In the absence of the Courses Manager, to oversee the day-to-day running of the department.
- To relay any areas of concern to the Courses Manager.
- To carry out any other related duties as may be reasonably required by the Courses Manager.

**CONFIDENTIALITY**

**CHILD PROTECTION**

The post-holder’s responsibility for promoting and safeguarding the welfare of children and young persons for who he or she is responsible, or with whom he or she comes into contact will be to adhere to and always ensure compliance with the School’s Safeguarding and Child Protections Policy. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the School he or she must report their concerns to the Designated Safeguarding Lead or to the Headmaster.

**PERSON SPECIFICATION**

**SKILLS AND ABILITIES**
- Able to work effectively as part of a team to deliver organisational objectives and a culture of continuous improvement
- A determined self-starter with the ability to see tasks through to completion
- Able to work with all levels of Centre staff and some School departments
- Well presented, approachable and enthusiastic
- Attention to detail with excellent organisational, interpersonal and customer service skills
- Proficient in a range of IT programmes
- Able to multi-task and work under pressure in a busy environment
- Excellent telephone manner

**KNOWLEDGE AND EXPERIENCE**
- Knowledge of operations including Health & Safety, reception, cash handling and customer service
- Knowledge of a Leisure Management Booking system (desirable)
- Customer service experience (essential)
- Bookings experience (desirable)
- Experience of working effectively as part of a team

**QUALIFICATIONS**
- First Aid (desirable)
- Sports Coaching qualifications (desirable)

**HOURS OF WORK**
- Part time, 30 - 32 hours per week, all year round.
- Flexibility of working hours will be required during the main weeks of the courses (Easter and Summer holidays). Time in lieu to be taken in agreement with the Courses Manager.

**REMUNERATION AND BENEFITS**
- An annual salary of £18,630 for 30 contracted hours per week (£19,872 for 32 hours)
- Holiday entitlement of 20 days plus bank holidays per annum
- Pension Scheme
- Lunch provided free of charge during term time (when on duty for 6 hours or more)
- Subsidised Sports Centre membership (staff rates)

**Tonbridge School is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to any post, including checks with past employers and the Disclosure and Barring Service.**

**Job Types**: Part-time, Permanent
Part-time