Team Leader

**Job Title**:Payroll Team Leader

**Salary**:£25,000 per annum

**Hours**:35 hours per week

**Reporting to**:Service Manager

**Background**

Your Payroll offers a reliable and cost-effective outsourced payroll solution specialising in the public sector and SME marketplaces. With around 900 satisfied clients, chiefly based on Merseyside, we plan to build on our excellent reputation and expand our client base and market share in all sectors.

Your Payroll has a unique selling proposition, which differentiates it from other payroll service providers. This is its relationship with its parent charity, Knowsley Disability
Concern, whereby Your Payroll gifts all of its profits to further the charity’s aims and help improve the lives of disabled people, thereby delivering great social value, not only for the organisation but also for its customers.

**Job Purpose**:
To ensure that Your Payroll clients receive an efficient, professional and high quality, customer-focused service, tailored to their requirements and meeting all statutory obligations.

**Key Responsibilities**
- Accountability for the delivery of a comprehensive payroll bureau service for multiple companies, comprising 900+ individual employers of personal care assistants and 20+ business/charitable organisations
- Ensure that high standards of payroll compliance, operating procedures, quality, and customer-service are met
- Management of a small staff team
**Location**:Knowsley Disability Concern, 263a Tarbock Road, Huyton, L36 0SD.

**Duties**:

- Preparation of monthly payrolls for business clients and four-weekly payrolls for individual employers
- Organising workflows and updating/maintaining operational procedures and guidance
- Supervision of the performance of the payroll staff team
- Dealing directly with new business clients to ensure the smooth execution of set-up procedures and ongoing service delivery
- Developing and implementing improvements in operational systems and processes
- Resolving queries and complaints
- Maintaining records and producing performance reports for the service including qualitative and statistical information
**Key Working Relationships**:
Your Payroll staff team of payroll administrators and finance assistant; KDC staff team, particularly direct payments officers and managed accounts administrators;
CEO, clients and client representatives, social care management teams.

**Payroll Team Leader Person Specification**

**Essential Requirements are**:
**Experience**
- Proven experience operating high volume payrolls *
- Proven experience working as an efficient and comprehensive Payroll Team Leader *
- Proven experience using computerised payroll software packages *
- Proven experience in managing, developing and motivating a team *
- Proven experience of dealing with HMRC *
- Proven experience of auto-enrolment pensions processing and administration*
- Proven experience of payroll bureau practice
**Skills**
- Excellent communication and leadership skills *
- Excellent numeracy and literacy skills. *
- Excellent timekeeping and an ability to meet strict deadlines. *
- Organised, logical and methodical approach.
- Accuracy and a keen eye for detail
- Discretion
**Ability**
- A proven ability to mentor and motivate a Payroll team *
- Ability to liaise with stakeholders and manage expectations *
- Ability to articulate complicated information to non-Payroll experts. *
- Ability to use own initiative.
- Ability to remain calm under pressure *
**Knowledge**
- Up to date knowledge of payroll legislation and PAYE and pensions *
- Familiarity with salary sacrifice schemes payroll processing
- Understanding of ongoing legislative changes which affect payroll *
- Understanding of the Data Protection Act and secure communication sectors
**Qualifications**
- 5 GCSEs including Maths and English *
- AAT Level 4 or equivalent experience *
- CIPP Foundation in Payroll Administration (or similar) *
**General General**
- Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
- A good understanding of disability-related issues and cultural differences and be able to respond sensitively.
- A commitment to Equal Opportunities and Anti-Discriminatory Practices
- Prepared to become familiar with and adhere to all of the organisations Policies and
Procedures and to comply with KDC’s Health and Safety requirements.

**Organisational Requirements**:
**Equality & Diversity**

It is the responsibility of all employees to support KDC’s positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies.

**Safeguarding Children and Vulnerable Adults**

As a subsidiary of Knowsley Disability Concern, Your Payroll is commi