Application Support Analyst
2 weeks ago
Application Support Analyst - Insurance - Fixed term contract
Application Support Analyst
Life Insurance
City (2 days)/ Remote (3 days)
Fixed term contract
12 months
Up to £50,000 per annum (pro rata) + benefits
Application - Support - Insurance - System - Operation - Development - Lifecycle
This is a 12 month fixed term contract which will see you working alongside my client's broad and multi-location Business and Technology Delivery teams including Technical and Business Systems Analysts, Platforms, Infrastructure, Data, PMO and ISO and whereappropriate Actuarial Systems, Pricing, Corporate Actuarial, R&D and other teams to manage, support and enhance the assumption management system.
Some of the responsibilities include the following:
- Management of the assumption management system support queue via the Service Desk ticket logging system
- Triage and initial impact assessments of Support tickets and routing to relevant team
- Co-ordination or prioritisation for support tickets/Change Requests etc.
- Facilitation and co-ordination of any integration support issues raised
- Dashboard reporting to present trends and SLA information to help drive improvements
Required skills/ experience:
- Experience of at least one of the following business/technology processes
- Re-Insurance Operations
- Actuarial systems
- Cross platform (Application) Lifecycle Management; embedding technology post implementation
- Experience with Insurance or Reinsurance solutions desirable
- Excellent relationship skills and proven ability to work with multiple stakeholders
- Understanding of best practises in systems development lifecycle
Application Support Analyst
Life Insurance
City (2 days)/ Remote (3 days)
Fixed term contract
12 months
Up to £50,000 per annum (pro rata) + benefits
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