Assistant Facilities Lead

**Our values and behaviours**

Delivering the exceptional, every day.
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:**we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:**integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:**whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business, is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**About Mitie Group plc**:
At Mitie, we are proud to be one of the UK's leading facilities management and professional services companies. With over 40 years of experience, we deliver innovative and sustainable solutions to our clients across a wide range of sectors. Our mission is to shape the future of facilities management, and we achieve this by putting our people and customers at the heart of everything we do.

**About the Role**:
We are seeking a highly motivated and skilled **Assistant Facilities Lead** with to join our team based in Henley-on-Thames. This is a pivotal role that combines technical expertise with leadership and customer service skills. You will be the go-to person for ensuring the smooth operation of equipment, managing a team of cleaners, and maintaining excellent communication with both the customer team and line management. As the Assistant Facilities Lead, you will play a critical role in maintaining the integrity of our operations, ensuring that all equipment is functioning optimally, and that any issues are resolved promptly. Your ability to liaise effectively with stakeholders, manage a team, and maintain a proactive approach will be key to your success in this role.

**Key Responsibilities**:

- Diagnose, repair, and maintain electrical and mechanical equipment to minimise downtime and ensure operational efficiency.
- Act as the primary point of contact for the customer team, addressing their concerns and ensuring their expectations are met.
- Monitor, train, and support a team of cleaners, ensuring high standards of cleanliness and maintenance are consistently achieved.
- Conduct regular inspections of equipment and facilities to identify potential issues before they escalate.
- Report on equipment issues, maintenance activities, and team performance to line management in a timely and accurate manner.
- Ensure compliance with all Mitie health, safety, and operational procedures, as well as relevant industry regulations.
- Maintain accurate records of maintenance activities, equipment status, and inventory. - Proactively identify opportunities for improvement in processes, equipment performance, and team efficiency.
- Collaborate with other departments to ensure seamless operations and a high level of customer satisfaction.

**Requirements**:

- Electrical qualifications (e.g., NVQ Level 3, City & Guilds, or equivalent). Desirable but not essential.
- Proven experience in a similar engineering or maintenance role, preferably within a facilities management or industrial environment.
- Strong problem-solving skills with the ability to work under pressure and prioritise tasks effectively.
- Excellent communication and interpersonal skills, with the ability to liaise confidently with customers, team members, and senior management.
- Experience managing or supervising a team is highly desirable.
- A proactive and self-motivated approach to work, with a strong focus on delivering results.
- Knowledge of health and safety regulations and best practices, including risk assessments and safe working procedures.
- Proficiency in using maintenance management software and tools is an advantage. - Full UK driving license (preferred but not essential).

**What Mitie Offers**:

- Competitive salary and benefits package, including pension contributions
- Opportunities for professional development and career progression within a leading facilities management company.
- A supportive and collaborative working