2nd Line Support Engineer
12 hours ago
**2nd Line Support Engineer**
Hybrid Working
Our client, a leading IT organisation have an exciting opportunity for a 2nd line support engineer to join them on a permanent basis. The role will involve working on both BAU and project work but will be split across a variety of clients spanning multipleindustries. Working alongside a settled team, you will be able to learn on the job and increase your own technical skillset as well as improve your customer facing skills.
**Skills required**:
- Take ownership of technical issues and see Incidents through to successful resolution
- Excellent troubleshooting and fault-finding skills
- Good customer service skills
- Good telephone manner, typing and grammar
- Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Perform vendor and management escalation of customer issues in a timely and appropriate fashion
- Ability to work independently, flexibly and with initiative.
- Experience supporting MS Windows
- Experience supporting MS Office
- MS Windows Server - Active Directory Administration
- MS Exchange Administration
- Supporting MS Office 365 and administration portal
- Backup Software - Backup Exec, VEEAM, Acronis
- Anti-Virus/Firewalls - Sophos, ESET
- Cloud exposure - Google, Box, Azure, 365
- Web filtering - Mimecast
- Desk side support
**Important role details**:
- This role will include shift work on a rotational basis every 6 weeks which will include: (07:00 to 15:00 / 09:00 to 17:30 / 11:00 to 19:00).
- 1 in 5 weekends working from home answering calls for a few select clients - 9:00-17:00 (additional payment for being on call, plus payment per call taken)
- Additional shift allowance for rota-based work
- **MUST have a Full UK Driving License + own transport.**
**2nd Line Support Engineer**
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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