Head of Communications and Impact

**Core Responsibilities**

**Communications Strategy & Content Development**
- Strategic Development: Collaborate with the Senior Management Team to devise, execute, and monitor a robust communications and engagement strategy that boosts brand awareness, strengthens the organisation’s digital presence, and engages a broader community audience.
- Content Creation: Oversee the development of diverse content across print and digital platforms, including reports, blogs, advice and news articles, newsletters, leaflets, and promotional materials.
- Brand Consistency: Ensure all content adheres to Healthwatch branding standards and aligns with the communication guidelines set by Healthwatch England. Support colleagues in branding and messaging for reports and public-facing materials.
- Digital & Social Media Management: With the support of the SMT, manage and support the organisation’s social media and other digital channels, expanding reach and engagement.
- Community Partnerships: Develop and maintain partnerships with voluntary, community, and statutory organisations to leverage promotional opportunities, share content, and strengthen organisational presence.
- Seldom-Heard Voices: Work creatively to ensure that underrepresented communities and seldom-heard voices are reflected in Healthwatch’s communications.

**Public Engagement & Community Outreach**
- Forum Leadership: Serve as the lead for the Healthwatch Health & Care Forum in Huntingdonshire, supporting the integrated neighbourhood district, including data collection, reporting, and identifying district-wide themes.
- Public & Partner Representation: Attend public and Integrated Care System (ICS) meetings to represent community perspectives and provide two-way communication channels for stakeholders.
- Forum Organisation: Manage all aspects of the forum, including agenda setting, venue arrangements, member invitations, and communication. Act as Vice Chair for the forum and ensure regular community engagement. (The forum runs bi-monthly)
- Collaboration Across Neighbourhoods: Work closely with SMT leads and Healthwatch Integrated Neighbourhood representatives to identify and communicate shared themes and insights across Cambridgeshire and Peterborough.

**Impact Management**
- Team Leadership: Recruit and supervise the Impact & Insights Officer, managing priorities and ensuring high-quality, timely impact reporting.
- Data Oversight: Maintain oversight of data analysis processes, including statistical and qualitative insights, to inform impact reports.
- Report Verification: Review and approve all impact reports for publication, ensuring reports meet accuracy standards.

**Senior Management Team (SMT) Responsibilities**
- Team Engagement: Participate in regular SMT meetings, both in-person and online, and support the CEO on projects as needed. Each SMT member oversees a specific Healthwatch Health & Care Forum locality.
- Reporting & Analysis: Prepare and present monthly and annual departmental updates to the CEO and Board of Directors, and contribute to the annual impact and summit reports.

**Additional Responsibilities**
- Training: Engage in relevant training opportunities to enhance skills applicable to the role.
- Administrative & Ad-Hoc Support: Complete administrative tasks related to role requirements and respond to any reasonable requests from the CEO or Chair.
- Health & Safety: Maintain personal health and safety standards in a hybrid work environment.

**You will also need to demonstrate**
- Strong organisational and planning skills, the ability to prioritise in the face of competing demands, and proven success in delivering work personally (and through others) to tight deadlines.
- Outstanding communication skills, both oral and written, and the ability to engage and build relationships with a range of stakeholders.
- Computer literacy enabling the effective use of the Microsoft suite of packages, website management and social media skills.
- Energy and drive with a focus on delivery.
- Excellent team collaboration skills, supported by practical experience.
- Excellent interpersonal skills, which enable you to influence internally and externally, at all levels and to work effectively as part of a team
- The ability to attend meetings throughout the Cambridgeshire and Peterborough area.
- An ability and willingness to undertake work outside of normal office hours to meet the needs of the business.

**Join our enthusiastic and committed team**

You will be managed by Jess Slater, our CEO and you will work in partnership with the SMT, the wider staff team and with the Chair directly

Working within a small organisation you have to be adaptable and flexible and happy to roll your sleeves up.

**How to apply**

Interview Date: Wednesday 11th December 2024

**Job Types**: Full-time, Permanent

Pay: From £35,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance

Schedule:

- Flexitime
- Monday to F