Head Receptionist

Head Receptionist (£11 to £12/hour depending on experience)

**Benefits**:

- All meals provided whilst on shift within the Hospitality outlets
- 20% discount on food throughout all hospitality outlets (up to 4 people)
- Employee of the month scheme with £250 monetary reward
- Refer a Friend scheme £100 (T&Cs apply)
- Staff events throughout the year
- Company Pension Scheme
- Competitive salary above minimum wage
- 28 Days holidays (pro-rata depending on hours worked)
- Progression for those looking a career in Hospitality

**SCOPE & GENERAL PURPOSE OF JOB**:
To ensure the smooth and efficient running of reception, to have a strong yield management focus for the hotel whilst managing the reception team to ensure the highest of standards are continually achieved by exceeding guest satisfaction at every opportunity.

**Tasks, Duties & Responsibilities**:

- Manage reception team to achieve their highest level of performance whilst encouraging development and providing training. Manage weekly rostering and reception recruitment.
- Develop and oversee processes and procedures such as Standard Operating Procedures.
- To continuously exceed customer expectations, always exceeding their needs and requirements.
- Ensure safe and secure working practices regarding the handling of cash, keys, and guest belongings.
- Ensure that you have an in-depth knowledge of your department product, being aware of the hotel facilities and have excellent local knowledge of the area satisfying guest(s) enquiries.
- To continuously promote sales within reception and across the hotel, up-selling at every opportunity.
- To deal with any guest’s complaints in a professional manner - logging, recording & following-up.
- To ensure all reservations are taken accurately, recording relevant details to ensure accurateness for billing purposes.
- Continually monitor and review room sales techniques and room sales opportunities, maximising revenue opportunities.
- Attend weekly meetings to report on reception performance, provide weekly stat reports.
- Personally support reception during key hours including lunch breaks by providing hands-on support.

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Enniskillen: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Reception: 1 year (required)

Work Location: In person

Reference ID: RJ/23/02/18