Bike Mechanic

**Company Name: Bewl Water - Elite Leisure**

**Role Name: Bicycle Mechanic**

**Reports to: Activities Manager**

**Department: Bewl Water**

**Role Purpose**:
This is a full-time role working in our Bike Hire here at Bewl Water, to service, repair and maintain bikes, communicate with the Activities Manager to ensure the workshop is well stocked and running smoothly, hire bikes out to both pre-booked and “walk in” customers, provide excellent customer service that ensures customers have all essential information prior to embarking on their activity and to be an information point for all visitors to Bewl upholding brand standards and representing the ethos of the Bewl Water team and Elite Leisure.

**Staff profile**:
Enthusiastic, passionate, with a love of cycling and the outdoors. Excellent communication skills with both the team and members of the public.

The ideal staff member will have 1+ years’ experience of working in a bicycle workshop and have the relevant qualifications and experience to be able to deliver on all aspects of bicycle servicing, maintenance and repair. They will be highly organised, able to work independently and as part of a teamand have a great work ethic.

**Key Responsibilities**:

- Service, repair and maintain bikes and bike hire equipment
- Maintain excellent customer service standards.
- Ensure an efficient hiring process is upheld for the customer.
- Carry out safety checks such as the ‘m’ check
- Ensuring that all equipment is available and ready for pre
- bookings
- Providing appropriate equipment and advice to customers
- Handle cash and card payments.
- Be prepared to help with alternative activities and outlets to ensure efficient operation on site.
- Ensure the required standards of equipment and customer service are being met
- Communicate with manager any issues and development opportunities.
- This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time_.

**Qualifications**:
GCSE Maths & English (min. C grade)

City and Guilds Level 2 Bicycle Mechanic or equivalent

**Skills and Attributes**:
**Essential**:

- Exceptional interpersonal skills.
- Good written and oral communication skills.
- Professional image and ability to relate to customers and clients.
- Self-motivated.
- Team player.
- Problem solving.
- Excellent organisational skills.
- Ability to work effectively under pressure.
- Computer literate.
- A competent cyclist.

**Desirable**:

- Commercial awareness
- Bicycle maintenance knowledge
- Knowledge of Disability Discrimination Act, Equal Opportunities, Health & Safety and Employment Legislation.
- Experience gained from similar roles, the Duke of Edinburgh's Award scheme or any other relevant activities is beneficial.
- First aid qualifications.
- Formal instructor's qualification in specialist activity and to have worked as an outdoor pursuit’s instructor.
- Experience working with children in professional setting.

**Hours of work**:
**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability