Planning and Booking Assistant
6 days ago
**Planning and Booking Assistant**
**£13.07 per hour PAYE**
**3 months initially, with opportunity for an extension**
**Full Time, Mon to Fri**
**Hybrid between home and the Basingstoke office, RG21**
Tate have partnered with a leading company within the Automotive industry, to recruit a Planning and Booking Assistant to start ASAP.
As a Fleet Planning and Booking Assistant, you will be supporting the UK corporate and commercial customers, in planning and booking both on-road and workshop training.
You will provide exceptional customer experience and ensure all training is booked within our agreed customer service levels.
Main responsibilities:
- Book all training requests and ensuring 100% accuracy on our booking systems and confirmations.
- Plan and match suitably qualified trainers to individual training courses.
- Plan daily business as usual training around any upcoming bulk training requests to ensure we utilise our trainers effectively.
- Actively manage trainers' diaries ensuring that any unfilled bookings are removed in advance to avoid unnecessary costs.
- Book hotels, flights, car hire and accommodation for trainers where required
- Manage any reschedule courses as a result of customer or trainer change and any subsequent system updates to ensure the customer still receives the necessary training
- Complete bespoke reporting for customers, providing accurate data and ensuring reports are completed on time.
Capability, Knowledge and Experience:
- A proven track record in customer service
- Good at creating conversations and rapport with people on the phone
- High attention to detail, confident in using a PC
- Able to multitask and manage own workload
Tate is acting as an Employment Business in relation to this vacancy.
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